Head of service delivery

3 weeks ago


Pune, India Antal International Full time

This is a senior leadership role where you’ll be owning the ITSM business unit, responsible for delivery excellence, client satisfaction, financial success, and growth strategy. You’ll essentially run the ITSM unit as a business — managing delivery, driving innovation, and working closely with sales and operations to grow the practice Key Responsibilities: Own the P& L and overall performance of the ITSM unit. Define and execute business strategy and growth plans . Ensure high-quality delivery of ITSM projects and services. Lead, mentor, and scale senior and delivery teams . Build strong client relationships and engage with CXOs. Drive innovation, automation, and process improvements . Collaborate with sales and pre-sales to win new business opportunities. Mandatory Skills / Experience : 15+ years in IT with strong ITSM expertise (Service Now, BMC, Cherwell, or Ivanti). Proven leadership in managing business units or large teams . Strong stakeholder management and CXO engagement skills . Track record of driving revenue growth and successful ITSM delivery .


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