
Head of Service Delivery
4 weeks ago
This is a senior leadership role where you'll be owning the ITSM business unit, responsible for delivery excellence, client satisfaction, financial success, and growth strategy. You'll essentially run the ITSM unit as a business — managing delivery, driving innovation, and working closely with sales and operations to grow the practice
Key Responsibilities:
- Own the
P&L and overall performance
of the ITSM unit. - Define and execute
business strategy and growth plans
. - Ensure
high-quality delivery
of ITSM projects and services. - Lead, mentor, and
scale senior and delivery teams
. - Build strong
client relationships
and engage with CXOs. - Drive
innovation, automation, and process improvements
. - Collaborate with
sales and pre-sales
to win new business opportunities.
Mandatory Skills / Experience
:
- 15+ years in IT with
strong ITSM expertise
(ServiceNow, BMC, Cherwell, or Ivanti). - Proven
leadership in managing business units or large teams
. - Strong
stakeholder management
and
CXO engagement skills
. - Track record of
driving revenue growth and successful ITSM delivery
.
-
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