Head of Delivery

2 weeks ago

Pune, India ElementSkill Full time

Description : We are seeking a highly experienced Head of Delivery APAC to lead end-to-end program and project delivery across the region. The ideal candidate will bring strong leadership, technical expertise, and strategic direction to ensure high-quality outcomes across large-scale software implementation projects.This role requires a dynamic leader who can balance people management, operational excellence, and customer satisfaction while driving innovation and sustainable delivery practices.Key Responsibilities :Operational Excellence : - Oversee and guide project delivery across multiple client engagements in alignment with business objectives.- Provide senior-level resolution for complex project-related issues.- Coach and mentor project managers and teams to achieve delivery targets related to scope, budget, quality, and timelines.- Identify and mitigate project risks proactively.- Implement Agile and other best-practice methodologies across all delivery functions.- Act as the bridge between project management and product teams to ensure alignment with the product roadmap.- Drive standardization through reusable project management tools and frameworks.- Lead continuous improvement and operational efficiency initiatives.Leadership & Team Development : - Lead, inspire, and mentor project management teams across APAC.- Foster a culture of accountability, innovation, and excellence.- Oversee recruitment, onboarding, and development of project management talent.- Review project estimates, budgets, and forecasts to ensure delivery profitability.- Support pre-sales initiatives and proposal development as needed.Customer & Stakeholder Management : - Build and maintain long-term strategic relationships with clients.- Ensure exceptional service delivery and customer satisfaction.- Promote organizational products and solutions to customers and internal teams.Compliance & Governance : - Ensure adherence to internal governance, compliance, and quality standards.- Review solutions for architectural compliance and performance alignment.- Maintain compliance with organizational policies and project documentation standards.Qualifications : - Education : BE/B.Tech or equivalent degree in Engineering or related discipline.- Experience : 20+ years overall, with at least 15 years in leading large-scale implementation or delivery programs.- Strong domain knowledge in Billing, CPQ, COM, Collections, and Payments from a software perspective.- Proven experience in enterprise software delivery, SDLC management, and project governance.- Exposure to software or utilities industry preferred.Skills & Competencies : - Strong software project management and leadership expertise.- Excellent stakeholder and people management skills.- Deep understanding of SDLC processes and Agile delivery.- Strong analytical, problem-solving, and decision-making abilities.- Exceptional communication and presentation skills.If youre a strategic delivery leader passionate about building high-performing teams and driving complex programs to success wed love to hear from you. (ref:hirist.tech)

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