Head of Delivery

2 days ago

Pune, Maharashtra, India ElementSkill Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Description
We are seeking a highly experienced
Head of Delivery APAC
to lead end-to-end program and project delivery across the region. The ideal candidate will bring strong leadership, technical expertise, and strategic direction to ensure high-quality outcomes across large-scale software implementation projects.

This role requires a dynamic leader who can balance people management, operational excellence, and customer satisfaction while driving innovation and sustainable delivery practices.

Key Responsibilities
Operational Excellence :

  • Oversee and guide project delivery across multiple client engagements in alignment with business objectives.
  • Provide senior-level resolution for complex project-related issues.
  • Coach and mentor project managers and teams to achieve delivery targets related to scope, budget, quality, and timelines.
  • Identify and mitigate project risks proactively.
  • Implement Agile and other best-practice methodologies across all delivery functions.
  • Act as the bridge between project management and product teams to ensure alignment with the product roadmap.
  • Drive standardization through reusable project management tools and frameworks.
  • Lead continuous improvement and operational efficiency initiatives.

Leadership & Team Development

  • Lead, inspire, and mentor project management teams across APAC.
  • Foster a culture of accountability, innovation, and excellence.
  • Oversee recruitment, onboarding, and development of project management talent.
  • Review project estimates, budgets, and forecasts to ensure delivery profitability.
  • Support pre-sales initiatives and proposal development as needed.

Customer & Stakeholder Management

  • Build and maintain long-term strategic relationships with clients.
  • Ensure exceptional service delivery and customer satisfaction.
  • Promote organizational products and solutions to customers and internal teams.

Compliance & Governance

  • Ensure adherence to internal governance, compliance, and quality standards.
  • Review solutions for architectural compliance and performance alignment.
  • Maintain compliance with organizational policies and project documentation standards.

Qualifications

  • Education : BE/B.Tech or equivalent degree in Engineering or related discipline.
  • Experience : 20+ years overall, with at least 15 years in leading large-scale implementation or delivery programs.
  • Strong domain knowledge in Billing, CPQ, COM, Collections, and Payments from a software perspective.
  • Proven experience in enterprise software delivery, SDLC management, and project governance.
  • Exposure to software or utilities industry preferred.

Skills & Competencies

  • Strong software project management and leadership expertise.
  • Excellent stakeholder and people management skills.
  • Deep understanding of SDLC processes and Agile delivery.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Exceptional communication and presentation skills.

If youre a strategic delivery leader passionate about building high-performing teams and driving complex programs to success wed love to hear from you.

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