IT Support Specialist – Digital Technology

3 weeks ago

Indira Gandhi International Airport, India DYNE Full time

Description
Role Summary
We are looking for a proactive and technically proficient
IT Support Specialist
to serve as the first point of contact for all
Digital Technology
support requests. This individual will provide
onsite support
across desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You'll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.

Key Responsibilities

  • Serve as theprimary point of contactfor all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.
  • Providetechnical support and hands-on troubleshootingof laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.
  • Support end-users withMicrosoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
  • Respond to and manage service tickets using ITSM platforms (e.g.,ServiceNow), ensuring SLAs are met and users are kept informed.
  • Troubleshoothardware and software issuesacross Windows, macOS, and mobile (iOS/Android) platforms.
  • Set up and supportvideo conferencing systemsand collaboration tools.
  • Documenttechnical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.
  • Assist withasset management, device onboarding/offboarding, license compliance, and patch management.
  • Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.
  • Support end-user onboarding, workstation configuration, software installation, and access provisioning.

Required Qualifications & Experience

  • Diploma or degree inInformation Technology, Computer Science, or a related technical field.
  • 5+ years ofonsite IT support experiencein a corporate environment.
  • Proven expertise in:
  • Windows OSsupport (Windows 10/11)
  • Mac OSand mobile device troubleshooting (iOS/Android)
  • Microsoft 365suite – Teams, OneDrive, Outlook, etc
  • Desktop/laptop imaging, device deployment, and patching
  • Printer supportand conference room setups
  • Hands-on experience withticketing systemssuch as ServiceNow.
  • Familiarity with enterprise applications likeAdobe, Autodesk, Bluebeam, Bentley, Trimbleis an advantage.

Preferred Skills & Attributes

  • Strong communication skills with the ability to support users across various levels of seniority.
  • Customer-service oriented approach with a focus on problem ownership and timely resolution.
  • Capable ofprioritising issues, multitasking, and handling urgent requests calmly.
  • Detail-oriented with a commitment to maintainingIT standards, documentation, and compliance.
  • Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.
  • Demonstratedwillingness to learnand adapt to new tools, technologies, and processes.

Other Details

  • Employment Type:Permanent or Contract (as per business need)
  • Travel Requirement:May require overseas travel to client location
  • Notice Period:Immediate joiners or maximum 1 month notice period.

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