Customer Care Senior Engineer QA

3 weeks ago

Delhi, India SAN Automotive Industries Full time
About SAN Automotive
SAN Automotive is a leading engineering company engaged in sheet metal stampings, heavy fabrication, and tool & die manufacturing . With modern facilities in
Faridabad (Delhi-NCR) , we cater to major
OEMs and Tier 1 suppliers across the automotive, agri-machinery, and construction equipment sectors.
Our clients include
Maruti Suzuki, Hero MotoCorp, Honda, JCB, Mitsuba, Denso, INEL, Kubota, and AGCO . Backed by
IATF 16949, ISO 9001, VDA 6.3
standards, we deliver world-class quality and continuously strengthen our processes to meet evolving customer expectations.
We are seeking an experienced
Customer Care Sr. Engineer (QA)
who can handle customer quality concerns, implement strong corrective actions, and drive continuous improvement on the shopfloor.
Roles & Responsibilities
Manage and resolve
customer complaints , ensuring quick and effective corrective actions.
Apply structured problem-solving tools such as
8D, Root Cause Analysis, 5-Why, and Fishbone Analysis .
Lead
APQP, PPAP, PFMEA, Control Plan, and related quality documentation .
Support
customer audits, visits, and approvals
by preparing necessary data and presenting with confidence.
Implement
QMS standards
across production and quality operations.
Promote
Kaizen, Poka Yoke, and mistake-proofing initiatives
for quality improvements.
Drive cross-functional teams to achieve
zero-defect culture
and reduce internal/external rejections.
Prepare and deliver
presentations (PPTs)
for customer reviews, management updates, and technical discussions.
Ensure
timely closure of NCRs, CAPAs , and customer escalation reports.
Maintain strong customer communication and relationship-building for quality assurance.
Preferred Candidate Profile
Diploma / B.Tech in
Mechanical Engineering .
4–7 years of experience
in QA/customer care in an automotive or sheet metal manufacturing setup.
Knowledge of
QMS, APQP, PPAP, PFMEA, 8D, Root Cause Analysis, and audit handling .
Hands-on exposure to
customer complaint handling and escalation management .
Strong communication skills – verbal, written, and presentation.
Proficiency in
Excel, PowerPoint, and quality documentation tools .
Ability to handle
customer interactions independently
and work under pressure.
Location : Faridabad, Haryana
Apply to : 
Contact : Ms. Kamna |
Website : 

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