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Documents Coordinator
5 months ago
The Operations Coordinator is responsible for documentation of all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
Obtain all shipment related details from shipper and prepare all required documents accordingly.
Coordinate and prepare all required certificates as per the respective SOPs.
Work with our system to Plan, execute and monitor import & export shipments
Maintain constant communication with Team to ensure timely collections and deliveries.
Provide the proper documentation to the agent/Driver for collections, deliveries, etc.
Confirm that every recovery is complete by matching the information against the manifest during reception process.
Notify any discrepancies to the respective department, agent or Marken Office and update system accordingly.
Condition shipments as required and update the proper milestones in system.
Handling of irregularities
Perform additional administrative work as deemed necessary.
Qualifications
Professional experience in customer service operations, preferentially in the international freight, logistics or distribution.
Preference for existing knowledge and experience of the logistics industry
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
Excellent communication skills and attention to detail.
