Customer Relations Executive

5 days ago

Noida, India Lea Clothing Co. Full time

Job: CRM Executive

Location: NOIDA, Uttar Pradesh | Type: Full-time | Experience: 1-2 years

Industry: D2C / E-commerce / Fashion Startup

About Us:

Lea Clothing Co. is a fast-growing D2C startup reimagining how modern consumers experience fashion online and offline. With a strong digital presence and our first flagship store launched in Delhi, we're on a mission to build meaningful, long-term relationships with our customers. Lea is looking for a Customer Relationship Management Executive who can help the brand maintain a strong relationship with its customers by delivering exceptional customer service.

Role Description

This is a full-time on-site role for a Customer Relationship Management Executive. The Executive will be responsible for managing customer inquiries, building customer retention strategies, delivering a superior customer experience, and closing sales. The Executive will also be responsible for educating customers on the brand's values of sustainability and size inclusivity, and gathering customer feedback to improve the brand's products and services.

Role and Responsibilities:

  • Customer Queries
  • Address all inbound customer queries received via Instagram DM, WhatsApp, Email, and Calls.
  • Customer Segmentation & Journey Mapping:
  • Define and manage audience segments based on behavior, preferences, and lifecycle stage.
  • Create tailored communication strategies for each segment.
  • Campaign Execution:
  • Plan, execute, and analyze email, SMS, WhatsApp, and push notification campaigns using tools like
    Klaviyo,
  • Lifecycle & Retention Programs:
  • Drive campaigns for welcome series, abandoned cart, post-purchase engagement, win-back, loyalty and referral programs.
  • Track and improve retention KPIs like repeat purchase rate, LTV, and churn.
  • Data & Performance Analysis:
  • Monitor performance metrics (open rates, CTR, conversion rates).
  • Regularly report insights and test outcomes to optimize campaigns.
  • Customer Feedback & Personalization:
  • Analyze customer feedback from CRM interactions to refine messaging.
  • Implement personalization strategies using first-party data.
  • Tool Management:
  • Own CRM platforms and customer databases, ensuring clean and compliant data practices (GDPR, etc.).

Qualifications:

  • 1–2 years of CRM, retention marketing, or digital marketing experience (preferably in a D2C or e-commerce brand).
  • Strong analytical skills and problem-solving abilities
  • Experience in customer retention and relationship management
  • Excellent communication skills, both written and verbal
  • Ability to deliver a superior customer experience
  • Experience in sales and customer service
  • Proficient in customer management software and tools
  • Knowledge of sustainable fashion and size inclusivity is a plus
  • Minimum of a bachelor's degree in business, marketing, or related fields

Nice-to-Have:

  • Experience working in a high-growth startup environment.
  • Familiarity with tools like Google Analytics, Shopify, or a loyalty program platform.
  • Exposure to fashion/lifestyle/consumer goods brand marketing.

Why Join Us?

  • Be part of a purpose-driven D2C brand shaping modern retail.
  • Get early ownership and freedom to experiment.
  • Work closely with the founding team and make an impact from day one.

  • Customer Relations Executive

    1 week ago

    Noida, Uttar Pradesh, India Lea Clothing Co. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job: CRM ExecutiveLocation: NOIDA, Uttar Pradesh | Type: Full-time | Experience: 1-2 yearsIndustry: D2C / E-commerce / Fashion StartupAbout Us:Lea Clothing Co. is a fast-growing D2C startup reimagining how modern consumers experience fashion online and offline. With a strong digital presence and our first flagship store launched in Delhi, we're on a mission...

  • Customer Relations Executive

    2 days ago

    Noida, Uttar Pradesh, India RecruitEase Full time

    **Position: Customer Relations Executive** **Employer**:A Fintech Company **Experience**: 0.3 - 2 Years **Salary range**:20k - 25k a month **Work Location**: Sector 62, Noida **Working days & timings**:Monday - Saturday, 10am - 6:30pm **About Employer**: We are a leading company in financial services, dedicated to providing comprehensive solutions to our...

  • Customer Relations Executive

    2 weeks ago

    Sector-128 Noida, Noida, Uttar Pradesh, India Meena Bazaar Full time

    **Customer Relations Executive** **Location**: 2ND FLR, Dlf Mall Of India, B-304, Sector 18, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301 **Experience required**:2 years in direct customer relations **Education required**: Any Graduate **Key responsibilities**: - Update customer details and manage order status calls. - Create and upload social...

  • Customer Relations Executive

    2 hours ago

    Noida, India Vedika Technologies Full time

    Our company is looking for Tele Sales Executives (International Process) to join our team. Male and Female Five days working. JOB RESPONSIBILITIES - Excellent English communication skills. - Excellent logical reasoning. - Takes place when a potential customer/client calls the company inquiring about their products/services. - Good Analytical and...

  • Customer Relation Executive

    2 weeks ago

    Noida, India RVD Matrimonial services Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...

  • Customer Relations Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Thunder Tails Full time

    Company Description Thunder Tails is a dynamic e-commerce pet brand , specializing in dog clothing and accessories Role Description This is a full-time on-site role for a Customer Relations Specialist located in Noida. The Customer Relations Specialist will be responsible for managing customer retention and satisfaction, addressing customer support...

  • Client Relations Executive

    6 days ago

    Noida, India A.M.S. Inform Pvt. Ltd. Full time

    **Roles and Responsibilities**: - Help to resolve client’s query related to different verifications like Employment, Education and Criminal & Reference Checks. - Ensure timely and accurate report delivery at defined productivity levels. - Execute issue /query resolution and ensure proper documentation & follow-up. - Ensure adherence to Client Service...

  • Customer Relations Representative

    1 week ago

    Noida, Uttar Pradesh, India Venture Quest Full time

    URGENT HIRING FOR CUSTOMER RELATIONS EXECUTIVE ROLE FOR INSURANCE !!!!! - JOB RESPONSIBILITY *TO HANDLE CUSTOMER QUERIES OVER CALLS* *COMPLETELY VOICE PROCESS* *UPSELLING INCLUDED* - REQUIREMENTS *HAVING EXPERIENCE IN INSURANCE LINE WOULD BE AN ADVANTAGE* *SHOULE BE A GRADUATE* *SHOULD HAVE RELEVANT DOCUMENTED EXPERIENCE OF 6 MONTHS IN THE SAME...

  • Customer Relation Executive

    3 hours ago

    Greater Noida, India g k winding wires Full time

    . **Prepare regular reports on customer demand, order fulfillment, payment status, and satisfaction levels for management review.** Coordinate with the Accounts department to update payment status and maintain accurate records of **Proactively follow up with customers regarding outstanding payments and ensure timely collection.**Identify opportunities to...

  • Manager - Customer Relations

    1 week ago

    Noida, Uttar Pradesh, India Cushman & Wakefield Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The Customer Relations - Manager position will include to achieve the timely and efficient delivery of Customer Relations services to client staffs in Noida, India in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out belowJob DescriptionJob DescriptionMajor Responsibilities:Preparation of Daily...