
Compliance Manager
3 weeks ago
COMPLIANCE MANAGER (CM)
Designation: Compliance Manager
Location: Hybrid (HO + Cluster Visits)
Reporting To: Head Logistics (HOL)
Direct Reports: Driver Relations Executives, Agency Liaison Officers
Span of Control: Driver Ecosystem
• Retention
• Compliance
• Agency Tie-ups
• Backup Capacity
Role Overview
The Compliance Manager (CM) is responsible for managing EMPHORIA's statewide driver ecosystem to ensure availability, retention, loyalty, welfare, and compliance across the Odisha logistics operations.
In a high-attrition, driver-sensitive logistics environment, this role plays a pivotal part in securing operational continuity, reducing supply disruptions, stabilizing driver-owner relationships, and building agency partnerships.
The CM works closely with the Manager – Operations (MO), Cluster Operations Managers (COMs), and Fleet Leads to ensure driver readiness 97%, attrition 8%, and operational reliability 98%.
Key Objectives
- Build a reliable, compliant, and loyal driver ecosystem across all Odisha clusters.
- Maintain statewide driver availability 97% with 1 backup driver per 3 vehicles.
- Institutionalize driver engagement programs to reduce attrition and improve retention.
- Enforce strict compliance controls for driver documentation, safety standards, and behavioral governance.
- Partner with agencies to secure scalable and future-ready driver capacity pipelines.
Roles & Responsibilities
A. Driver Availability & Backup Deployment
- Maintain a real-time driver readiness dashboard integrated with CommandNet for statewide visibility.
- Ensure minimum 1 standby driver for every 3 active vehicles in all clusters.
- Deploy replacements within 24 hours in case of absenteeism, medical leave, or emergency dropouts.
- Coordinate daily with COMs and Fleet Leads to monitor driver attendance and resource utilization.
- Build an HO-controlled "emergency standby driver pool" to avoid trip cancellations and SLA breaches.
B. Driver Retention & Engagement
Design and execute driver loyalty and retention programs:
Weekly payouts for high-performing drivers
- Festival bonuses and attendance-based incentives
- Medical and accidental insurance schemes
Loan support and emergency fund facilities
Organize quarterly driver-owner community meets across clusters to strengthen trust and transparency.
- Develop performance-linked recognition frameworks to reward consistency, safety, and reliability.
- Build grievance redressal mechanisms to resolve driver-related issues within 48 hours.
C. Compliance & Behavioral Governance
Maintain a verified, centralized driver master database covering:
Driving licenses
- Aadhaar & KYC
- Insurance, permits, and police verifications
Medical fitness certifications
Enforce zero-tolerance compliance policies for:
Safety violations
- Alcohol/drug usage
- Harassment or misconduct incidents
SLA breaches due to negligence
Conduct monthly compliance audits in collaboration with COMs to ensure all vehicles and drivers are 100% document-ready.
D. Strategic Capacity Planning & Agency Management
- Forecast driver demand vs supply gaps based on new client acquisitions and upcoming EPC projects.
- Build partnerships with regional driver agencies and formalize capacity agreements through MoUs.
- Maintain an updated database of agency-linked standby drivers for contingency deployments.
- Create a scalable capacity model aligned with EMPHORIA's 5-year growth roadmap.
- Implement a dual-sourcing strategy to avoid over-dependency on any single agency, capping agency-supplied drivers 15%.
E. Collaboration & Integration
Work closely with:
MO to align driver readiness with daily trip planning.
- COMs to resolve cluster-specific driver escalations.
- LFP to manage driver payouts, penalties, and incentives.
HL to design statewide capacity-building strategies.
Provide daily driver readiness reports and monthly retention dashboards to HOL.
Key Deliverables / KRAs
KRA
KPI
Target
Driver Readiness
Active drivers available/day
97%
Backup Activation
Replacement response time
24 hrs
Attrition Control
Quarterly driver churn
8%
Agency Dependency
Outsourced driver ratio
15%
Compliance Score
Verified documentation
100%
Decision-Making Authority
- Approve driver onboarding, agency tie-ups, and capacity agreements within predefined budgets.
- Authorize deployment of backup drivers from HO-controlled standby pools.
- Enforce penalties for non-compliance, absenteeism, or SLA breaches.
- Escalate critical supply gaps, retention risks, and large-scale attrition patterns to HOL.
Skills & Competencies Required
- Driver Ecosystem Expertise: Deep understanding of Odisha's driver-owner networks, agencies, and retention dynamics.
- Compliance Leadership: Skilled at managing licensing, verification, and regulatory requirements.
- Negotiation Skills: Ability to secure favorable terms with driver agencies and vendors.
- Operational Resilience: Crisis-ready mindset for driver shortages, SLA threats, and last-minute deployments.
- Stakeholder Management: Strong interpersonal skills to handle drivers, agencies, COMs, and community leaders.
- Data-Driven Decision-Making: Hands-on with CommandNet dashboards, readiness analytics, and attrition prediction models.
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