Account Manager
4 weeks ago
Job Location : BangaloreMode : HybridExperience : 10-15 years
As a Client Partner within Mastek, your primary responsibility is to develop and maintain strong relationships with clients across different industries. Your role is to be a trusted advisor to clients, working closely with them to understand their business needs, identify opportunities for growth, understand their challenges / pain points, and provide solutions that meet their requirements. Deepening Client / Partner engagements & executing business expansion is at the core this role with a strategy to successfully scaling our offerings and executing business expansion plans. Sensing new business opportunities and building new sales pipelines with a strong mandate to drive profitable growth and footprint expansion.
Some of your key duties and responsibilities include:
Extensive experience managing Retails clientsGood understanding of enterprise application and retail IT landscape. Digital Commerce experience will be a plus.Developing and executing strategies to expand existing relationships.Collaborating with cross-functional teams to develop solutions that meet client needs, including software development, data analytics, cloud computing, application services and digital transformation.Managing the overall client relationship, including ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and managing any issues or concerns that arise.Providing oversight for all services provided by Mastek to the client.Providing thought leadership and industry expertise to clients, including staying up to date with the latest trends and innovations in technology.Collaborating with internal teams to develop and deliver proposals, presentations, and other client-facing materialsManaging the financial aspects of client relationships, including forecasting, budgeting, and managing margins.Developing and maintaining a deep understanding of the competitive landscape and key players in the IT services industry.Participating in industry events, conferences, and other activities to build your personal brand and network within the technology sector.
Qualification:
8-12 years of successful experience selling IT services and Digital services. This role will be focusing on offering the next generation solutions across Retail.Strong understanding of the IT services industry and be able to effectively communicate complex technical concepts to clients.Strong business acumen with Retail IT landscape understanding. Digital commerce experience will be preferred.Ability to hunt as well as farm in existing accounts.The individual will be a proven, successful, savvy sales executive.He/ She will have a high energy level, excellent communication skills and able to garner immediate respect and acceptance based on experience, intelligence, and interpersonal skills.Comprehensive understanding of targeted industry business environments, issues and the trends affecting technology spend.Hands-on executive who will successfully assimilate into the corporate culture and become involved as a member of the high-performing team.Has strong deal closing abilities.Proven track record of establishing strong, executive level customer relationships.Business acumen and financial (P&L) skills/metrics driven.Proven experience managing large global teams both from technology and delivery perspective.Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.Ability to adapt to changing client needs and market conditions.Demonstrated effective leadership and analytical skills.
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