Account Manager
1 month ago
Saasflair Technologies is seeking a dedicated and proactive Account Manager to join our growing team. In this pivotal role, you will be the primary point of contact for our clients, ensuring their needs are met while maximizing customer satisfaction and retention. You will work closely with clients to develop strong relationships, understand their business challenges, and tailor our software solutions to meet their objectives. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to manage multiple accounts effectively. If you have a passion for client success and enjoy working in a collaborative environment, we would love to hear from you. Join Saasflair Technologies and help us drive growth and success for our clients.
Responsibilities
- Act as the main point of contact for assigned accounts, managing client relationships and expectations.
- Understand clients’ business objectives and provide tailored software solutions.
- Conduct regular check-ins and business reviews with clients to ensure they are receiving value from our products.
- Collaborate with sales, support, and product teams to address client needs and resolve issues.
- Develop and implement strategies to increase customer retention and satisfaction.
- Monitor account performance, provide feedback, and identify opportunities for upselling or cross-selling.
- Prepare and deliver presentations and reports on account progress and outcomes.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in account management or customer service roles in the technology sector.
- Strong understanding of SaaS products and technology solutions.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Problem-solving skills and a client-oriented approach.
- Familiarity with CRM tools and account management software.
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