Current jobs related to Service Delivery Lead - bangalore - Intellect Design Arena Ltd
-
Bangalore, Karnataka, India Gallagher Service Center LLP Full timeCompany Description : Gallagher is a global insurance brokerage, risk management, and consulting firm that serves communities worldwide. The company provides a range of services including property and casualty brokerage, employee benefit consulting, risk control consulting, and human resource consulting. How will I contribute to the business?. The GCOE Data,...
-
Bangalore, India Gallagher Service Center LLP Full timeAbout the Role:We are seeking a highly skilled Business Delivery Manager/Analytics & AI Lead to join our team at Gallagher Service Center LLP. As a key member of our organization, you will be responsible for mobilizing our capabilities to deliver the Data, Analytics & AI strategy.Key Responsibilities:Partner with the Data, Analytics & AI team to execute...
-
IT Service Delivery Manager
2 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IT Service Delivery Manager
3 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
IT Service Delivery Manager
3 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
Delivery Lead
3 weeks ago
Bangalore, India Softpath Technologies LLC Full timeJob Title: Delivery LeadAt Softpath Technologies LLC, we are seeking a highly skilled Delivery Lead to join our team. As a key member of our organization, you will be responsible for leading the delivery of complex HPC and container platform projects.Key Responsibilities:Develop and implement HPC and container platform roadmaps and strategies to drive...
-
IT Service Delivery Lead
1 month ago
Bangalore/Pune, India Shashwath Solution Full timeResponsibilities :- Oversee overall service delivery management.- Ensure adherence to Service Levels.- Collaborate with client Service Delivery management personnel.- Manage the compilation of metrics around open tickets, backlog, aging, etc.- Drive metrics-driven continuous improvement and customer satisfaction.Must-Have :- Proven experience in delivery...
-
IT Service Delivery Manager
3 weeks ago
Bangalore/Pune, India Shashwath Solution Full timeJob SummaryAs an IT Service Delivery Lead at Shashwath Solution, you will be responsible for overseeing the overall service delivery management, ensuring adherence to Service Levels, and collaborating with client Service Delivery management personnel. You will also manage the compilation of metrics around open tickets, backlog, aging, etc., and drive...
-
Service Delivery Manager
4 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for...
-
Service Delivery Manager
2 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for managing a...
-
IAM Service Delivery Manager
1 week ago
Bangalore, India Apolis India Full timeJob Title: IAM Service Delivery ManagerAt Apolis India, we are seeking an experienced IAM Service Delivery Manager to lead our Identity and Access Management (IAM) services. The successful candidate will be responsible for managing the full lifecycle of IAM services to ensure secure, efficient, and compliant delivery across the...
-
Service delivery manager
3 weeks ago
Bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
IT Service Delivery Manager
1 week ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery ManagerKey Responsibilities :• Oversee the delivery of IT services to ensure they meet business requirements and service level agreements.• Develop and implement service delivery standards and processes.• Monitor and report on the performance of IT services, addressing any deviations from service level...
-
Service Delivery Manager
4 weeks ago
bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
4 weeks ago
bangalore, India Diversified Full timeJob Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Partner
3 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 18 to 20yrsTeam Size: 200 to 400membersWe are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have spent the last 3+ years...
-
Service Delivery Partner
2 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 20 to 25+ yrs Team Size: 200 to 400membersWe are looking for a Delivery Partner with over 20+ years of experience in the IT sector. The ideal candidate should have spent the last 3+...
-
Service delivery partner
3 weeks ago
Bangalore, India Live Connections Full timeDesignation : Service Delivery Partner Industry Focus: BFSI, Hospitality, Retail & CPG Compensation: Up to ₹60 L Overall Location: Bangalore Size of revenue: $25 M in revenue Exp: 18 to 20yrs Team Size: 200 to 400members We are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have...
-
IT Service Delivery Manager
1 month ago
Bangalore, Karnataka, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
Service delivery partner
1 week ago
Bangalore, India Live Connections Full timeDesignation : Service Delivery Partner Industry Focus: BFSI, Hospitality, Retail & CPG Compensation: Up to ₹60 L Overall Location: Bangalore Size of revenue: $25 M in revenue Exp: 20 to 25+ yrs Team Size: 200 to 400members We are looking for a Delivery Partner with over 20+ years of experience in the IT sector. The ideal candidate should have...
Service Delivery Lead
2 months ago
Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge.
With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit Role: Technical Service Delivery Manager Job Level: 3XX
We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
KEY RESPONSIBILITIES
· Maintaining positive relationships with customers.
· Identifying customer needs and overseeing service delivery within the business context.
· Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
· Managing finances and budgets.
· Determining ways to reduce costs without sacrificing customer satisfaction.
· Assessing customer feedback and using your creativity to establish, improve, and refine services.
· Remaining organized and meeting deadlines.
· Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Requirements
· A bachelor's degree in a Computer Engineering / IT
· Proven Experience 12-15 Years in a leadership role within the Banking / Financial Industry is preferred
· Delivery Management of a Cards Platform is preferred
· Experience with programming languages, databases, and development frameworks
· Strong customer service, project management, and quality control skills.
· Knowledge of regulatory compliance requirements and security standards as applicable
· SLA / KPI and contractual metrics measurement and reporting
· Good resource planning skills.
· Excellent leadership and customer service skills.
· Strong teamwork skills and attention to detail.
