Servicenow developer – order management

1 week ago

Palakkad, India Innova Solutions Full time

Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in Service Now Order Management) Language: Fluent EnglishAbout the RoleWe are looking for an experienced Service Now Developer (Order Management) to support a large-scale Service Now transformation project. The focus will be on designing and implementing Order Management and Delivery processes in Service Now, leveraging the OM product. You will work closely with solution specialists, business analysts, technical experts, and a solution architect to deliver scalable, high-quality solutions.Key ResponsibilitiesDevelop enhancements and review existing designs identified during UAT phases.Implement Service Now OM and CSM modules, including:Simple and complex order capture and orchestration.Integrations with SPM & CSM processes.Third-party tool integrations via APIs and Integration Hub.Collaborate with the Service Now Architect and technical leads to ensure best practices in design and development.Translate user stories into Service Now features with minimal customization.Contribute to prototyping and solution design leveraging native Service Now capabilities.Required Skills & Experience6+ years of hands-on Service Now development experience, including:Minimum 3 years with Order Management (OM).Strong expertise in:Service Catalog definition and setup.Workspaces, UI Builder, Flow Designer.Service Now Platform features, CMDB, CSM, ITSM, SPM, and CSDM.Portal management and customization.API integrations with third-party tools (scripted APIs, Integration Hub).Experience in designing and prototyping solutions.Knowledge of sales and ordering processes (SPM knowledge is a plus).Soft SkillsExcellent communication: able to explain complex topics to non-technical audiences.Strong problem-solving and analytical skills.Ability to learn quickly and adapt to project needs.Proactive and collaborative mindset, with a strong team spirit.EducationBachelor’s or Master’s degree in Computer Science, Engineering, Ergonomics, or a related field (Bac+5 ideally).Additional InformationA technical assessment will be part of the selection process.This is a long-term contract opportunity with potential for growth in large-scale Service Now programs.

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