Technical Lead – ServiceNow ITSM

3 days ago

Palakkad, Kerala, India AvanteNow Full time

Job Title - Technical Lead – ServiceNow ITSM

Job Type - Remote

Experience - 9+ Years

Job Summary:

We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.

Key Responsibilities:

Solution Architecture & Platform Design

  • Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.

Custom Development & Scripting

  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.

Integrations

  • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.

Team Leadership & Governance

  • Lead and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.

Platform Management & Optimization

  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).

Required Skills & Qualifications:

  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.
  • Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework).
  • Solid understanding of data models, ACLs, and role-based access control.
  • Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus.
  • Exposure to DevOps integrations (e.g., Git, Jenkins, Azure DevOps) and CI/CD pipelines is a plus.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred
  • ServiceNow Application Developer – Preferred
  • ITIL v4 Foundation Certification – Advantageous

  • ITSM Developer

    4 days ago

    Palakkad, Kerala, India beBeeItsm Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    We are seeking a highly skilled ITSM developer to fill this role.Job DescriptionThe successful candidate will be responsible for designing and developing technical solutions using the Service Now platform, specifically focusing on ITSM-related modules. This includes developing, testing, configuring, and integrating modules from ServiceNow, particularly in...

  • Senior ServiceNow Technical Lead

    1 week ago

    Palakkad, Kerala, India beBeeServiceNow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: ServiceNow Lead Developer/AdminWe are seeking a highly experienced ServiceNow administrator to lead our team and drive the optimization of our IT service management processes.Key Responsibilities:Administer the ServiceNow platform across multiple modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.Develop and...

  • IT ServiceNow Technical Consultant

    1 day ago

    Palakkad, Kerala, India beBeeServiceNow Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Title - IT Service Delivery SpecialistJob Type - On-SiteLocation - Riyadh, Saudi ArabiaYears of Experience - 6-12 YearsJob Overview:We seek a seasoned IT ServiceNow Technical Consultant to join our team in Riyadh. As a technical consultant, you will be responsible for designing and implementing ServiceNow solutions to enhance IT service management...

  • ServiceNow Technical Specialist

    1 week ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 90,00,000

    ServiceNow Specialist RoleWe are seeking a skilled ServiceNow Specialist to provide technical support and maintenance services.The ideal candidate will have in-depth knowledge of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.Key Responsibilities:Troubleshoot and resolve issues related to the ServiceNow...

  • Expert ServiceNow Developer Lead

    2 days ago

    Palakkad, Kerala, India beBeeservicenow Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Expert ServiceNow Developer LeadWe are seeking a highly skilled ServiceNow developer lead to spearhead the development of our ServiceNow solutions. This is an exceptional opportunity for a talented individual to leverage their expertise in CMDB and drive business outcomes.The ideal candidate will have a strong background in ServiceNow development,...

  • ServiceNow Technical Specialist

    4 days ago

    Palakkad, Kerala, India beBeeServiceNow Full time ₹ 2,80,00,000

    Job OpportunityWe are seeking a skilled ServiceNow Developer to fill the position in Singapore.Key Responsibilities:Implement and optimize Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements.Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure...

  • Servicenow technical lead

    6 days ago

    Palakkad, Kerala, India TribolaTech Inc Full time

    100% Remote RolePermanent positionJob Title: Service Now Technical LeadRequired:For tech lead we need someone with Technical expertise with stakeholder management experience.7 to 8 years of experince in Service Now2+ years in a leadership or team lead role, managing technical teams. Preferred skills : Service Now Health assessment. Service Now modules :...

  • ServiceNow Lead Developer with hands-on development and CMDB expertise

    1 day ago

    Palakkad, Kerala, India Ampstek Full time

    Title: ServiceNow Lead DeveloperLocation: 100% RemoteJob Type: FulltimeSkills RequiredTools & Platforms: ITSM, HRSD, ITOM , ITAM, CMDB (expertise),Flow Designer, FSM, EC ProStrong ServiceNow Lead hands-on with development and CMDB expertise is mandatory.ThanksAatmeshaatmesh.singh@ampstek.com

  • ServiceNow Governance, Risk, and Compliance

    1 week ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    ServiceNow GRC Technical SpecialistWe are seeking a skilled professional to lead our ServiceNow Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have expertise in designing, developing, and implementing effective GRC processes.Key Responsibilities:Design and implement ServiceNow solutions for GRC processes.Customize and configure...

  • ServiceNow HRSD Implementation Specialist

    2 days ago

    Palakkad, Kerala, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a skilled ServiceNow HRSD professional to lead the implementation and support of HRSD functionality.Main Responsibilities:Develop comprehensive ServiceNow solutions for HRSD modulesProvide hands-on development and configuration expertise on the ServiceNow Service PortalCollaborate with cross-functional teams to deliver end-to-end...