servicenow CSM

2 days ago

Delhi, India People Prime Worldwide Full time

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.Job Title: servicenow CSMLocation: PAN INDIAWork Mode: Hybrid ModeExperience: 7+years (6 years Relevant)Job Type: Contract to hire (C2H)Notice Period: - Immediate joinerCandidate should have exp in CSM,SOM,Integration5 Years of ServiceNow design development and implementation experience including integrations with third party toolsServiceNow development configuration of Customer Service Management and Order ManagementHandson experience in JavaScript as an individual contributorProcess understanding of customer service management and order managementGood Experience in ServiceNow modules and custom applications including CSM module implementation developmentGood experience in Service Portal and Content Management developmentGood experience in web based Integration SOAP REST and any other type of integrationGood knowledge of Service Request Management and WorkflowsExperience in managing Client discussion and Requirement gatheringGood communication and presentation skillProficiency with AJAX XML JSON MySQL HTML CSS Jelly ScriptingHandson experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists complex workflows and solution migration to higher environmentKnowledge of Flow Designer Integration HubExcellent knowledge of ServiceNow Best Practices ongoing knowledge ServiceNow featuresShould have min 4-5 years of exp in configuring HRSD module· Should be able to provide consultation to technical functionalities for implementing HRSD related use cases which involves integrations· Proven experience implementing and customizing a web architected ntiered enterprise application· Familiar with Service Oriented architecture and web services integration SOAP WSDL REST· Provide guidance conduct technical workshops for gathering HR onboarding related req for HRSD integration· Should have experience in Application like Workday Spoke Payroll Contracts building integrations with Workday etc· Need experience in Contracts Onboarding offboarding· Hands on experience in HR processes like HR Case Management Employee Journey Management Enterprise Onboarding and Transition etc· Hands on experience in WSD Process like Workplace Space Management Workplace Case Management· Solid knowledge of JavaScript HTML CSS· Handson experiences integrating ServiceNow HRSD integration with external systems like AD SCCM Monitoring tools Cloud platforms like AWS Azure B2B etc· Perform ServiceNow HRSD Application Configuration and Development of User Stories and Custom Code for ServiceNow application modules leveraging update sets· Familiar with LDAP MS Active Directory ADFS· Demonstrated skills in data management solving problems and able to work collaboratively within a team or independently· Certifications· ServiceNow admin Certified· Preferable to have CIS HRSD certification· Good oral and written communication skills· Strong analytical teamwork and customer engagement skills

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