Senior ServiceNow Developer – CSM

4 weeks ago

New Delhi, India TECEZE Full time

Hiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations, leveraging AI technologies to drive service excellence and workflow automation.Key Responsibilities- ServiceNow Platform Configuration: Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules. - CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal, including Agent Workspaces. - Integrations: Build and manage integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors for seamless system interoperability. - AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence, machine learning, and natural language processing (NLP) capabilities. - Custom Development: Develop catalog items, widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other custom elements to meet business requirements. - Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support. - Process Optimization: Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery. - Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments.Required Skills & Qualifications- Experience: 5–7 years of solid experience in ServiceNow development and administration, with a strong focus on CSM and AI capabilities. - CSM Expertise: Proven experience with Customer Communities, Employee Service Portals, and Agent Workspace design and customization. - Integration Skills: Strong experience working with REST APIs, ServiceNow API connectors, and Service Graph connectors. - AI & ML Knowledge: Hands-on experience with Now Assist AI, AI chatbots, or Predictive Intelligence in ServiceNow. - Technical Skills: - Scripting: JavaScript, Jelly Script, HTML, CSS, AngularJS - Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors - Certifications (Preferred): - ServiceNow Certified System Administrator (CSA) - ServiceNow CSM Implementation Specialist - ServiceNow Certified Application Developer (CAD) - Soft Skills: Excellent communication, problem-solving, and collaboration abilities. - Education: Bachelor’s degree in Science or a STEM discipline.Preferred Qualifications- Familiarity with ITIL v3/v4 frameworks or certifications. - Experience working in Agile environments. - Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge.

  • Servicenow CSM

    1 week ago

    New Delhi, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...

  • ServiceNow CSM Developer

    2 days ago

    Delhi, India Orion Innovation Full time

    ServiceNow CSM DeveloperExperience Required: 3 to 8 yearsMinimum Module Experience: At least 2 years of hands-on experienceWork Location: Bangalore and ChennaiWork Timing: Flexible (2 PM to 11 PM IST)Mandatory Availability: 6:30 PM to 10:30 PM IST (Canada team overlap)Work Culture: Hybrid – 3 days officeJob DescriptionPosition SummaryWe are looking for a...

  • ServiceNow Developer

    3 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Job Description:Job Role : ServiceNow Developer Required Skills : ServiceNow , CSM Modules, JavaScript Location : PAN INDIA Experience: 5+ YearsDesired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (3+ years) Develops UI forms, fields, notifications, and workflows Maintains...

  • ServiceNow CSM Developer

    2 weeks ago

    Delhi, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...

  • ServiceNow Developer

    4 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Job Description:Job Role : ServiceNow DeveloperRequired Skills : ServiceNow , CSM Modules, JavaScriptLocation : PAN INDIAExperience: 5+ YearsDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency- Experience supporting Customer Service organizations (3+ years) - Develops UI forms, fields, notifications, and workflows - Maintains...

  • ServiceNow Business Analyst

    1 week ago

    New Delhi, India RapidBrains Full time

    Job Title: ServiceNow Business Analyst (CSM) Experience Required: 5+ years Location: Chennai, Bangalore, Hyderabad Contract : Long termOverview We are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM). The ideal...

  • Senior ServiceNow Developer with CSM/FSM Exp

    7 days ago

    Delhi, India Info Services Full time

    Title: ServiceNow DeveloperLocation: Hyderabad/ChennaiRole and Accountabilities:We are seeking an experienced ServiceNow CSM/FSM Integration Developer with at least 5 years of hands-on experience in designing, developing, and implementing solutions across Customer Service Management (CSM), Field Service Management (FSM), and related system integrations. The...

  • ServiceNow CSM/FSM Integration Developer

    4 days ago

    Delhi, India MatchPoint Full time

    Type: ContractLocation: RemoteTimezone: After 9 PM ISTRate: $25 per hourOverview:Looking for an experienced ServiceNow CSM/FSM Integration Developer with 5+ years of hands-on development experience. The role involves designing, developing, and integrating ServiceNow CSM/FSM solutions while ensuring scalability, performance, and alignment with business...

  • ServiceNow CSM/FSM Integration Developer

    5 days ago

    Delhi, India MatchPoint Full time € 48,750

    Type: ContractLocation: RemoteTimezone: After 9 PM ISTRate: $25 per hourOverview:Looking for an experienced ServiceNow CSM/FSM Integration Developer with 5+ years of hands-on development experience. The role involves designing, developing, and integrating ServiceNow CSM/FSM solutions while ensuring scalability, performance, and alignment with business...

  • servicenow CSM SOM integration

    2 weeks ago

    New Delhi, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.-...