Senior ServiceNow Developer – CSM
3 days ago
Hiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations, leveraging AI technologies to drive service excellence and workflow automation.Key Responsibilities- ServiceNow Platform Configuration: Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules. - CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal, including Agent Workspaces. - Integrations: Build and manage integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors for seamless system interoperability. - AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence, machine learning, and natural language processing (NLP) capabilities. - Custom Development: Develop catalog items, widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other custom elements to meet business requirements. - Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support. - Process Optimization: Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery. - Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments.Required Skills & Qualifications- Experience: 5–7 years of solid experience in ServiceNow development and administration, with a strong focus on CSM and AI capabilities. - CSM Expertise: Proven experience with Customer Communities, Employee Service Portals, and Agent Workspace design and customization. - Integration Skills: Strong experience working with REST APIs, ServiceNow API connectors, and Service Graph connectors. - AI & ML Knowledge: Hands-on experience with Now Assist AI, AI chatbots, or Predictive Intelligence in ServiceNow. - Technical Skills: - Scripting: JavaScript, Jelly Script, HTML, CSS, AngularJS - Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors - Certifications (Preferred): - ServiceNow Certified System Administrator (CSA) - ServiceNow CSM Implementation Specialist - ServiceNow Certified Application Developer (CAD) - Soft Skills: Excellent communication, problem-solving, and collaboration abilities. - Education: Bachelor’s degree in Science or a STEM discipline.Preferred Qualifications- Familiarity with ITIL v3/v4 frameworks or certifications. - Experience working in Agile environments. - Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge.
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Servicenow CSM Developer
3 weeks ago
Delhi, India Collegedunia Full timeAbout the Role: Service Now CSM DeveloperDuration: 6 monthsLocation: RemoteShift Timings: In EST - 9am to 6pm / In IST - 6.30pm to 3.30pmNotice Period: (Immediate Joiner - Only)Experience: 5- 8 YearsPosition - 1BGV MANDATORYEducation certification, Employment details, Address proof.Need Excellent CommunicationAbout the RoleWe are seeking a highly skilled...
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ServiceNow CSM Developer
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Delhi, India Technozis Full timeWe are seeking an experiencedServiceNow CSM Developerto join our growing team. As a subject matter expert inServiceNow CSM, Service Portal, Integrations, and Reporting , you will play a key role in designing, developing, and supporting customer service solutions that align with business needs.This role requires strong technical expertise, problem-solving...
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ServiceNow Developer
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New Delhi, India Tata Consultancy Services Full timeJob Description:Job Role : ServiceNow DeveloperRequired Skills : ServiceNow , CSM Modules, JavaScriptLocation : PAN INDIAExperience: 5+ YearsDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency- Experience supporting Customer Service organizations (3+ years) - Develops UI forms, fields, notifications, and workflows - Maintains...
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ServiceNow CSM Developer
2 weeks ago
New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeServiceNow CSM Developer (Hybrid: Bangalore) Experience: 8 Years Location: BangaloreKey Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Provide expertise in...
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ServiceNow CSM Developer
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Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeServiceNow CSM Developer (Hybrid: Bangalore)Experience: 8 YearsLocation: BangaloreKey Responsibilities:Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.Provide expertise in the...
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New Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTitle: Sr. ServiceNow CSM Developer Total yrs of Exp: 8+ Relevant Exp: 6+Primary Skills: ServiceNow CSMKey Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs....
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ServiceNow Architect
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New Delhi, India Tata Consultancy Services Full timeDear Aspirant,Greetings from TCS !TCS presents excellent opportunity for ServiceNow Architect ( (CSM, ITSM, Secops )We are looking for a candidate who can join immediate to 60 daysExp: 9 - 19 YearsJob Location: Chennai / Hyderabad- Experience as a ServiceNow Architect - Experienced in ITIL Process Definition, Integration Solutions, Architecture level...
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Lead Servicenow Developer
2 weeks ago
New Delhi, India Ubique Systems Full timeJob Title: Sr. ServiceNow Developer/ lead developer Total Experience -6 to 11years Location:Pune, Chennai, Bangalore (Onsite/hybrid) Notice Period : 30 days Shift Timings : IST Open positions :4 open positionsPosition 1:ServiceNow Developer(Senior/ Lead) skills : ITOM+CMDB developer (discovery, service mapping, event management )Position 2:ServiceNow...
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Lead Servicenow Developer
2 weeks ago
New Delhi, India Ubique Systems Full timeJob Title :Sr. ServiceNow Developer/ lead developerTotal Experience - 6 to 11yearsLocation: Pune, Chennai, Bangalore (Onsite/hybrid)Notice Period: 30 daysShift Timings: ISTOpen positions : 4 open positionsPosition 1: ServiceNow Developer(Senior/ Lead)skills: ITOM+CMDB developer (discovery, service mapping, event management)Position 2: ServiceNow...
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New Delhi, India For a top MNC Full timeServiceNow Developer - HRSD | CSM | ITSM |Custom AppsResponsibilitiesKey Responsibilities- Perform configuration, development, and testing across the ITSM, HRSD, and CSM modules of the ServiceNow platform. - Design and implement custom applications using scoped apps, Scripted APIs, UI Builder, and the Now Experience Framework. - Configure workflows, forms,...
