ServiceNow Developer

3 days ago

New Delhi, India Tata Consultancy Services Full time

Job Description:Job Role : ServiceNow DeveloperRequired Skills : ServiceNow , CSM Modules, JavaScriptLocation : PAN INDIAExperience: 5+ YearsDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency- Experience supporting Customer Service organizations (3+ years) - Develops UI forms, fields, notifications, and workflows - Maintains JavaScript server/client code - Builds reports, gauges, and home pages - Maintains service level agreement (SLA) data and monitors SLA workflows - Creates new service catalog requests and items with variables - Creates, monitors, modifies, and publishes workflows with approvals - Searches, populates, and customizes the CSM knowledge base(s) - Creates access control rules - Knowledge of ServiceNow applications and interrelationships - Experience with implementing ServiceNow processes and functions - Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). - Integration experience with CRM and ERP systems - Web Services integration experience - Certified System Administrator [CSA] - ServiceNow CSM FundamentalsBehavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratively - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have- ITIL V3/V4 foundation certification - ServiceNow Certified Implementation Specialist in CSM. - Service Certified Application developer [CAD] certification

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