General Insurance

3 days ago


Bengaluru, India r3 Consultant Full time

General Insurance - : Job Description - Team Lead - Insurance Operations Job Title: Team Lead - Insurance Operations Location: Bangalore Open Positions: 7 Budget: Up to Rs.9 LPA Shift: Night Shift (Mandatory) Job Type: Individual Contributor (IC) Role Job Summary: We are seeking dynamic and experienced professionals for the position of Team Lead in Insurance Operations. The ideal candidate will have a minimum of 5+ years of overall experience, with at least 2 years in a team handling role, preferably within General Insurance or Commercial Insurance domains. This role demands strong leadership, process orientation, and stakeholder management skills. Key Responsibilities: - Lead and manage a team of insurance professionals to meet operational targets and service level agreements. - Drive team performance through daily monitoring, coaching, and performance reviews. - Ensure timely and accurate processing of insurance transactions related to General or Commercial Insurance. - Act as a point of escalation for complex issues and provide appropriate resolutions. - Collaborate with cross-functional teams and support process improvement initiatives. - Prepare and analyze reports to monitor team metrics and productivity. - Maintain high levels of quality and compliance with process and regulatory requirements. - Coordinate shift planning, team allocation, and ensure coverage during night operations. Required Skills & Qualifications: - Minimum 5+ years of overall experience, with 2+ years in a team handling capacity (mandatory). - Strong domain knowledge and hands-on experience in General Insurance or Commercial Insurance (mandatory). - Excellent communication, analytical, and problem-solving skills. - Comfortable working in night shifts. - Ability to work independently in an Individual Contributor (IC) capacity while also managing a team. - Strong stakeholder management and reporting skills. Preferred Qualifications: - Bachelor's degree in any discipline. - Experience in BPO/KPO/Shared Services environments will be an added advantage. If you are a proactive leader with deep insurance domain expertise and a passion for excellence, we'd love to hear from you


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