Customer Service Representative
17 hours ago
Job Summary The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner. Key Responsibilities Customer Interaction Respond promptly to customer inquiries via phone, email, chat, or in person. Provide detailed and accurate information about company products, services, and policies. Handle a high volume of interactions while maintaining professionalism and a positive attitude. Issue Resolution Troubleshoot and resolve customer complaints or issues effectively. Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems. Follow up with customers to ensure their concerns are fully addressed and resolved. Customer Experience Enhancement Build and maintain positive relationships with customers to foster loyalty. Identify opportunities to upsell or cross-sell products and services when appropriate. Gather customer feedback to help improve products, services, and customer support processes. Record Keeping Maintain detailed and accurate records of customer interactions in the CRM system. Process orders, returns, exchanges, and refunds according to company procedures. Prepare regular reports on customer issues and feedback for management. Qualifications Education & Experience High school diploma or equivalent (Bachelors degree preferred). Prior experience in customer service or a similar role is an advantage. Skills & Competencies Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in using CRM software and basic office applications. Ability to multitask and manage time effectively. Personal Attributes Customer-focused with a friendly and empathetic demeanor. Patience and resilience under pressure. Strong attention to detail and ability to work independently or as part of a team. Key Performance Indicators (KPIs) Customer satisfaction scores (CSAT). First Contact Resolution (FCR) rate. Average Response Time (ART) and Average Handling Time (AHT). Retention rate and positive feedback percentages.
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Customer Service Representative
10 hours ago
Indore, India Balj Services Private Limited Full timeProfile - Customer Support Representative Job Location - Indore, Madhya Pradesh Domestic/International Campaign Min. Qualification - 12th pass 12th passed/UG/Graduate are eligible Excellent communication (L5 comms. needed)+ Excellent written Work From Office 5.5 days of working Roles & Responsibilities: - Responding promptly to customer inquiries. -...
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Customer Service Representative
3 weeks ago
Indore, India The HIRD Full timeHi Applicants Hope you are doing well ! Job Title: Domestic and International Customer Support Representative Experience: fresher/experience both can apply Salary: upto 5 LPA Qualification: HSC/Graduate both can apply Notice Period: Immediate to 15 days Location : Indore Job Summary: Provide excellent support to both domestic and international customers...
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Customer Service Representative
3 weeks ago
Indore, India The HIRD Full timeHi Applicants Hope you are doing well ! Job Title: Domestic and International Customer Support Representative Experience: fresher/experience both can apply Salary: upto 5 LPA Qualification: HSC/Graduate both can apply Notice Period: Immediate to 15 days Location : Indore Job Summary: Provide excellent support to both domestic and international customers...
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Customer Service Representative
2 days ago
Indore, India Joylamp & Co. Full timeJoyLamp & Co is an International BPO based startup in Indore. It was founded in 2021 with a vision to build an organization with versatile nature towards business opportunities. We deal in a number of processes such as Customer Support, Data Entry and Sales. **Job Requirements -** - Should have at least 1+ years of experience as a Sales Associate or...
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Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 3,60,000 per year*Job Title:* Customer Service Representative (Back Office Process)*Job Description:*We're hiring for a Back Office Process role in a BPO setting If you have excellent customer service skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you.*Key Requirements:*6 months of experience in customer service (BPO background...
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Customer Service Representative
17 hours ago
Indore, India Elite Manpower & Training Academy Full timeCompany Overview Elite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals...
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Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India Unitask Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob SummaryThe Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.Key...
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Customer Service Representative
1 week ago
Indore, India Biorev Studios | 3D Rendering Studio Full timeCustomer Service Representative (Outbound Calling) – HVAC Process | Work From Home Location:Mohali (Remote – Work From Home) Shift:US Shift (6:30 PM – 4:30 AM IST) Working Days:6 Days (Including Saturdays) Compensation:₹20,000/month (Fixed) + ₹500 per successful appointment (Fixed pay structure – non-negotiable)About the Role We’re hiring...
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Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany OverviewElite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals...
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Customer Service Representative
2 weeks ago
Indore, Madhya Pradesh, India Hiringepics Training & Placement Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
