Customer Service Representative

1 day ago

Indore, Madhya Pradesh, India Unitask Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Summary

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

Key Responsibilities
  1. Customer Interaction
  • Respond promptly to customer inquiries via phone, email, chat, or in person.
  • Provide detailed and accurate information about company products, services, and policies.
  • Handle a high volume of interactions while maintaining professionalism and a positive attitude.
  1. Issue Resolution
  • Troubleshoot and resolve customer complaints or issues effectively.
  • Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems.
  • Follow up with customers to ensure their concerns are fully addressed and resolved.
  1. Customer Experience Enhancement
  • Build and maintain positive relationships with customers to foster loyalty.
  • Identify opportunities to upsell or cross-sell products and services when appropriate.
  • Gather customer feedback to help improve products, services, and customer support processes.
  1. Record Keeping
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Process orders, returns, exchanges, and refunds according to company procedures.
  • Prepare regular reports on customer issues and feedback for management.
Qualifications

Education & Experience

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Prior experience in customer service or a similar role is an advantage.

Skills & Competencies

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and basic office applications.
  • Ability to multitask and manage time effectively.

Personal Attributes

  • Customer-focused with a friendly and empathetic demeanor.
  • Patience and resilience under pressure.
  • Strong attention to detail and ability to work independently or as part of a team.
Key Performance Indicators (KPIs)
  • Customer satisfaction scores (CSAT).
  • First Contact Resolution (FCR) rate.
  • Average Response Time (ART) and Average Handling Time (AHT).
  • Retention rate and positive feedback percentages.

  • Customer Service Representative

    2 weeks ago

    Indore, Madhya Pradesh, India Kimirica Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKimirica is a luxury lifestyle brand focused on thoughtful self-care. Our products are 100% vegan, cruelty-free, and paraben-free, with unique fragrances and premium formulations designed to enhance everyday moments. Trusted by top luxury hotels and resorts globally, Kimirica offers a wide range of products including fragrances, bath &...

  • Customer Service Representative

    2 days ago

    Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 3,60,000 per year

    *Job Title:* Customer Service Representative (Back Office Process)*Job Description:*We're hiring for a Back Office Process role in a BPO setting If you have excellent customer service skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you.*Key Requirements:*6 months of experience in customer service (BPO background...

  • Customer Service Representative

    2 days ago

    Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company OverviewElite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals...

  • Customer Service

    1 day ago

    Indore, Madhya Pradesh, India GoodVibes Placement Services Full time ₹ 4,00,000 - ₹ 8,50,000 per year

    Company OverviewGoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service...

  • Customer Service Representative

    2 weeks ago

    Indore, Madhya Pradesh, India Vishal Consultant Full time ₹ 1,39,264 - ₹ 3,51,120 per year

    Job Description:Key Responsibilities:Managing inbound and outbound customer calls, emails, and chats.Identifying and addressing customer needs and complaints.Providing information about products, pricing, and availability.Maintaining accurate records of customer interactions.Resolving issues by escalating them to the appropriate department when...

  • Customer Service Representative

    1 day ago

    Indore, Madhya Pradesh, India Talentglider Business Solutions Llp Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesCustomer Service & Relationship ManagementServe as the first point of contact for clients and vendors, ensuring a positive and professional experience.Market OPT/CPT, H1B, H4 EAD, and Green Card consultants to direct clients.Sales incentives

  • Customer Support Representative

    1 day ago

    Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company OverviewElite Manpower & Training Academy specializes in providing expertly trained candidates for the BFSI sector. With an emphasis on professional grooming, EMTA offers targeted training programs designed to enhance communication, personal development, and job-specific skills. Based in Indore, EMTA connects skilled professionals with organizations...

  • Customer Service Representative

    2 days ago

    Indore, Madhya Pradesh, India EMTA Infotech Full time ₹ 16,000 - ₹ 17,000 per year

    Position: Customer Support ExecutiveInbound Process5 days working9hrs ShiftRotational Shifts for Males and for Females in between 7am to 8pmRotational offGraduation Mandatory Atleast 1 year Experience Mandatory 16.5k inhand PLIWork from officePosition: Customer Support Executive  Inbound Process 6 days working 9hr ShiftGraduate + FresherUndergraduate+...

  • Customer Success Representative

    2 weeks ago

    Indore, Madhya Pradesh, India Arivihan Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Success Representative (ORM) – EdTech | Indore (On-site)Company: Arivihan TechnologiesAt Arivihan, we're on a mission to democratize education for Bharat by putting a personal AI tutor in every student's pocket. With a 4.7 Google Play rating and 1,500+ students learning with us daily, we're building India's most affordable and personalized...

  • Customer Success Representative

    3 days ago

    Indore, Madhya Pradesh, India Arivihan Technologies Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Opportunity: Customer Success RepresentativeLocation: IndoreCompany: Arivihan Technologies Pvt. Ltd.Experience: 6 months- 2 YearsIndustry: EdTechAbout ArivihanArivihan is one of India's fastest-growing AI-powered EdTech platforms, committed to making quality education affordable and accessible for students in Tier 2 and Tier 3 cities. At Arivihan, every...