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Key Account Manager
2 months ago
What you’ll do to succeed
- Proactively manage a portfolio of accounts through building customer relationships by understanding their business needs and the value Insights can bring
- Qualify and develop new business opportunities within your portfolio of accounts from initial enquiry and building relationships to meet the client needs and enable Insights to maximise potential business opportunities
- Nurture clients to enable long-term relationships and enhance customer loyalty
- Work collaboratively across teams globally with a knowledge of overall business strategy and goals
- Consistently providing a legendary customer experience thereby achieving revenue and contribution targets.
- Plan and prioritise sales activities and towards achieving agreed business goals, maintaining contribution levels, margins and managing productivity output
- Ensure client information is up to date and accurate by using D365 activities tools and systems
- Manage pre and post workshop logistics, liaising closely with wider departments - Delivery team, Client Services, Legal, Finance etc.
- Follow the process steps outlined in the EPS program in a consistent and accurate manner.
Qualifications
How will you do this?
- You will use your strong communication skills and telephone presence to build a rapport with clients and internal contacts and provide legendary customer experience
- You will work as part of a team to manage the full Key Account portfolio of accounts
- You will personally manage most of your accounts and work collaboratively with teammates on shared accounts when appropriate.
- You will prioritize your investment of time in your accounts and invest your time proactively in maximizing the value of the portfolio.
- You will build engaged relationships with your clients, bringing value and insight to their Learning Strategy.
- You will be adept at positioning the value of Learning Journeys and multi-stage projects.
- You will demonstrate value to your clients through a thorough knowledge of Insights methodology, resources, solutions, and services
- You will have the ability to prioritise competing demands to make best use of time to meet deadlines and targets
- You will demonstrate professional business judgement and strong organisational, analytical, and problem-solving skills
- You will mobilize internal resources at the right times in the client relationships, and you will set both the client and the internal resource up for a successful engagement.
How you’ll show up
- Motivated by achieving stretch goals, with a natural drive for results
- Think like a Customer to deliver exceptional client experience, putting the customer at the heart of everything we do
- Inspired and excited by the opportunity to ensure that Insights is seen by its clients as a role model in customer service and customer experience
- Take ownership and accept accountability for your personal performance and development.
- Put the customer at the heart of everything we do
- Self-motivated and driven with a passion for excellence
- Resilient, with a commitment to overcome barriers and challenges to achieve your goals.
- Commitment to become a strong advocate for the value that Insights can bring to our customers.
Additional Information
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.
Read more about inclusivity at Insights via the vacancy page on our website:
