Team Leader Operations

4 weeks ago

Pune, India IGT Solutions Full time

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Exciting OpportunityJob description:Roles and Responsibilities- Manage team of 15 20 Team Members- Managing Team Performance Productivity // Quality // Shrinkage // Attrition- Coaching new team members- Review processes and come up with recommendation which can help to improve overall performance / CSAT- Identify TNI and bridge process gaps- Weekly monitoring and coaching to team members- Floor support and handling escalations- Manage and achieve IC targets- Maintain AHT levels as per the given targets for different tenure bucket- Basic knowledge of computers and MS excel- we need International Process handling exp- Experience in handling a team and ability to manage team members and subordinates - Preferred- Strong supervisory skills- Excellent written and verbal communication skills in English- Organized and Methodical- Flexible for 24*7 environment- 5 days working- WFO

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