Quality consultants

6 days ago

Mumbai, India eClerx Full time

Whom are we looking for?

We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals.

Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes

A typical day in a Quality consultants role may look like:

  • Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications.
  • Mentoring and leading projects, persistently driving them forward until significant progress is achieved.
  • Providing support for Kaizen activities, fostering a culture of continuous improvement.
  • Keeping senior stakeholders updated on project progress and outcomes.

You Have:

  • Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills
  • Strong domain knowledge
  • Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS
  • And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint

You will get:

  • Training certification on Lean Six Sigma methodologies
  • Opportunity to work outside your current domain area
  • Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).

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