
Quality Auditor
11 hours ago
Opening: 1 Nos.
Job ID: 76980
Employment Type: Full Time
Reference:
Work Experience: 2.0 Year(s) To 5.0 Year(s)
CTC Salary: 3.60 LPA TO 6.00 LPA
Function: BFSI, Investments & Trading
Industry: NBFC/MFI
Qualification: Any - Any Graduation
**Location**:
- Mumbai
**Responsibilities**:
- Conduct audits for both voice and non-voice processes.
- Demonstrate awareness of quality parameters.
- Drive process improvement initiatives targeting Average Handling Time (AHT) and First Call Resolution (FCR).
- Monitor live and recorded communications for quality assessment.
- Provide regular feedback and coaching to agents.
- Plan and execute Customer Effort Score (CES) initiatives.
- Prepare and present MIS reports and dashboards.
**Requirements**:
- Prior experience in quality assurance or similar role.
- Strong understanding of quality parameters and process improvement methodologies.
- Proficiency in live and recorded communication monitoring.
- Excellent communication and coaching skills.
- Ability to analyze data and present insights effectively.
- Familiarity with MIS reporting tools and dashboard presentations.
**Offered Benefits / Facilities**:
- **1st and **2nd Saturdays** will be off, along with all **Sundays**
**Key Skills**:
- Audits
- Quality Parameters
- Feedback
- Mis Reports
- Dashboards.
- Quality Analyst
- Quality Assurance
- Quality Audit
**Company Profile**:
The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.
-
Quality Auditor
6 days ago
Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Quality Auditor
6 days ago
Mumbai, Maharashtra, India Narsee Monjee Institute of Management Studies (NMIMS) Full time**About Us: **Job Title** - Quality Auditor**Reports to** - Manager - Student Success**Location** - Mumbai**Job Purpose** **Key Responsibilities** - Act as first point of contact to for quality related aspects in student services. - Conduct New joinee assimilation by arranging mock calls, familiarization with SOPs, quality parameters and certify them. -...
-
Quality Auditor
2 days ago
Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through...
-
Auditor Quality Control
1 week ago
Pune, Maharashtra, India CRUTZ LEELA ENTERPRISES Full time**Auditor - Quality Control (QC), for Architecture Company**required urgently Bachelor's degree in Quality Management, Business Administration, Engineering, or a related field. Certification in quality auditing (e.g., ISO 9001, CQA) is a plus.2-5 years in quality control, internal auditing, or compliance. Familiarity with audit tools, reporting, and...
-
Quality Auditor
1 week ago
Pune, Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time**Urgent Hiring for ISO Internal Auditor** **Location**: Pune (Work from Office) **Experience Required**: Minimum 3 years in quality management systems and internal auditing **Education**: Graduate (additional certifications in ISO standards preferred) **Role Overview**: We are seeking an experienced **ISO Internal Auditor** to ensure the company’s...
-
Quality Auditor
11 hours ago
Pune, Maharashtra, India Amber Internet solutions Full timeSales and Support **Quality Auditor**: - Pune, Maharashtra | Full Time**On-site Opportunity!** **About Amber** **Responsibilities-** - Plan, execute and oversee incoming and outgoing calls and develop process improvements to improve the quality and effectiveness of calls when required. - Provide feedback to the leadership on agents' skills and work...
-
Quality Auditor
1 week ago
Aundh, Pune, Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time**Experience Required: 3+ years of relevant experience in quality management systems and internal auditing** **Education: Minimum graduation is mandatory, with additional certifications in ISO standards** **Main Purpose of the Role**: The ISO Certified Quality Internal Auditor at Constrotech is responsible for ensuring that the company’s processes and...
-
Quality Auditor
6 days ago
Mumbai, India AJP Consultancy Full timeBelow are major duties, tasks, and responsibilities that characterize the quality control auditor job description: - Assess whether a firm is in compliance with quality control procedures or not - Coordinate auditing teams - Ensure excellent communication between teams and internal management or clients - Perform extensive travelling to meet and work with...
-
Customer Experience Quality Auditor
6 days ago
Khar Danda, Mumbai, Maharashtra, India YDigital Full timeJob Description: Customer Experience Quality Auditor Location: Khar West, Mumbai Working Hours: 9 hours per day Weekly Off: 1 day About the Role We are seeking a detail-oriented Customer Experience Quality Auditor to monitor and evaluate customer interactions across various touchpoints. The role ensures that employees maintain high-quality...
-
Social Auditor
2 weeks ago
Mumbai, Maharashtra, India HRS Full timeGreetings from HRS! We have an urgent opening for **SOCIAL AUDITOR** Position for Mumbai location Company Details: Technical Inspection and independent company that test, inspect, and certify technologies, products, and systems to ensure potential hazards and prevent damages. Experience : 2 to 3 Years in Certification Industry Position **:Social...