Regional Collection Manager

4 weeks ago

Hyderabad, India Clix Capital Services Full time
  • Deliver the assigned Financial Targets of 30+ and 90+ Roll Rates, Norms and Stock against annual ECL target
  • Manager daily/weekly/monthly collection operations with optimum productivity and performance
  • Maintain cost of collections/cost per account within the given budget through effective and efficient allocation
  • Building/Reviewing and execution of collection strategy for the assigned portfolio and resources according to local dynamics
  • Capacity Planning and portfolio action planning keeping in mind the macro environment
  • Create, build, train and manage the front-line collections team, spread across allocated territory according to the product and understanding of the local markets
  • Support in building class leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc.
  • Ensuring healthy relationship with all high value customers to maintain a healthy payment track and right resolution
  • Ensure strict adherence to processes and control measures for own product
  • Ensure adherence to regulatory requirements and integrity in all team operations and customer handling
  • Ensure Customer centricity - ensure adherence to Code of Conduct and work to minimize customer complaints

Experience:

  • Essential Minimum 8 years of experience of managing SME collection in the designated territory
  • The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations
  • Experience in dealing directly with business owners in different segments and different industrial areas
  • Excellent leader in understanding management requirements and developing the team to rightly understand and deliver the same
  • Building and execution of collection strategy, driving process/strategic changes
  • Preferred - Expertise in Business Loan Collections (both secured and unsecured)
  • Experience of managing both agencies and field based collection
  • Must have experience in all legal tools (Sec 9, Sec 17, BW executions, Execution Petition) to ensure healthy recoveries from critical accounts

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