
Regional Collection Manager
4 weeks ago
- Deliver the assigned Financial Targets of 30+ and 90+ Roll Rates, Norms and Stock against annual ECL target
- Manager daily/weekly/monthly collection operations with optimum productivity and performance
- Maintain cost of collections/cost per account within the given budget through effective and efficient allocation
- Building/Reviewing and execution of collection strategy for the assigned portfolio and resources according to local dynamics
- Capacity Planning and portfolio action planning keeping in mind the macro environment
- Create, build, train and manage the front-line collections team, spread across allocated territory according to the product and understanding of the local markets
- Support in building class leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc.
- Ensuring healthy relationship with all high value customers to maintain a healthy payment track and right resolution
- Ensure strict adherence to processes and control measures for own product
- Ensure adherence to regulatory requirements and integrity in all team operations and customer handling
- Ensure Customer centricity - ensure adherence to Code of Conduct and work to minimize customer complaints
Experience:
- Essential Minimum 8 years of experience of managing SME collection in the designated territory
- The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations
- Experience in dealing directly with business owners in different segments and different industrial areas
- Excellent leader in understanding management requirements and developing the team to rightly understand and deliver the same
- Building and execution of collection strategy, driving process/strategic changes
- Preferred - Expertise in Business Loan Collections (both secured and unsecured)
- Experience of managing both agencies and field based collection
- Must have experience in all legal tools (Sec 9, Sec 17, BW executions, Execution Petition) to ensure healthy recoveries from critical accounts
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