Helpdesk / support Engineer

1 week ago


india Marlabs LLC Full time

Description:

Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more about us – Job Title Helpdesk/Support Engineer Years of Exp 2 to 3 Skills Helpdesk_Desktop Support Responsibilities Ø Allocation to desk side support if desk side intervention required.
Ø Following up of ticket to closure.
Ø Reduce Turnaround time and increase computing time. Ø Checking KB for Known errors.
Ø Closure of tickets in the CRM tool.
Ø Escalating to customer / end users as appropriate.
Ø Escalating to next level support.
Ø Tracking of mails and logging tickets accordingly.
Ø Responding to mails with updates on the same business day.
Ø Providing reports as and when required.
Ø Logging Incident in other tools if applicable.
Ø Preparing Incident checklist.
Ø Updating the customer on ticket progress.
Ø Generating new articles for Knowledge Base and publishing the same.
Ø Provide reference of relevant ticket.
Ø Monitor and record the IT downtime for individual / shift.
Ø Shift Hand over / take over.
Ø Adherence to SLAs and all the KPI metrics derived for individual, Role, program.
Ø Improvements to call response / resolution “TAT.
Ø Lead and manage 24/7 Service Desk Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs).
Ø Collaborate closely with federal client stakeholders to understand their specific service desk requirements, business objectives, and security compliance needs.
Ø Oversee a team responsible for Level 1 triage and Level 2/3 escalation support, providing timely and effective resolution of IT incidents and service requests.
Ø Lead the implementation of Major Incident Management practices to handle critical incidents, minimize impact, and restore services as quickly as possible.
Ø Develop and enforce incident management and service request processes to ensure efficient ticket resolution and service desk efficiency.
Ø Monitor and report on key performance indicators (KPIs) to evaluate the effectiveness of service desk operations, identify areas for improvement, and implement corrective actions as needed.
Ø Collaborate with cross-functional IT teams to ensure seamless Level 2/3 escalation and problem resolution, including interaction with data center operations.
Ø Provide regular updates and reporting to federal clients on the status of service desk operations, SLAs, and improvement initiatives

  • india SRM Technologies Full time

    Dear Connection, Greeting from SRM Technologies!!! We have Immediate Job Opportunity for Helpdesk Salesforce Support Engineer with SRM Technologies, Chennai. Relevant Experience: 2 to 4 Years Location: Chennai Notice Period: Prefer Immediate or Short Notice Certification: ITIL, SAC (ADM 201) Shifts: Rotational – 24 X 7 Job Description: Overview: We...


  • India Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more about us...

  • Helpdesk Engineer

    2 weeks ago


    India Link Group Full time

    Overview The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. Key Accountabilities and main responsibilities Strategic Focus: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed...

  • Helpdesk Engineer

    4 weeks ago


    india Link Group Full time

    Overview The role of IT Helpdesk Engineer Level 1 is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. Key Accountabilities and main responsibilities Strategic Focus: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements...


  • india SRM Technologies Full time

    Dear Connection, Greeting from SRM Technologies!!! We have Immediate Job Opportunity for Helpdesk Data Systems Support Engineer with SRM Technologies, Chennai. Relevant Experience: 2 to 4 Years Location: Chennai Notice Period: Prefer Immediate or Short Notice Mandatory Experience: Snowflake and SQL Overview: As a Data Systems Support Engineer you'll be...

  • IT Helpdesk Support

    2 weeks ago


    india Potentia Full time

    Job Description Position Overview We are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support  to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment.  Please note that all information provided in this regard will remain confidential to people...


  • india CloudPSO Inc Full time

    Job Description Job Description:As an Infrastructure Engineer, you will be responsible for managing and maintaining the organization's IT infrastructure. This includes Active Directory (AD), firewall management, web server administration, PC support, and helpdesk services. Expertise in AWS infrastructure management is highly required.Job Location: Islamabad...


  • India Parmar Staffing Ltd Full time

    Job Description This is a remote position. Application Support Engineer - SAAS - RemoteWe are hiring for a fully remote Application Support Engineer to work with a SAAS business based in the UK.The role will be supporting users of the SAAS product.You will have at least 3 years experience of in supporting application software users.Your duties will...


  • india Parmar Staffing Ltd Full time

    Job Description This is a remote position. Application Support Engineer - SAAS - RemoteWe are hiring for a fully remote Application Support Engineer to work with a SAAS business based in the UK.The role will be supporting users of the SAAS product.You will have at least 3 years experience of in supporting application software users.Your duties will...


  • India BOT VFX Full time

    Posted Date - 27 Nov 2023 Location - BOT VFX (India) Private Limited - Chennai Department - IT Positions - 1 POSITION **SUMMARY**: **POSITION** **RESPONSIBILITY** - Provide first-level contact and convey resolutions to end-user issues. - Properly escalate unresolved queries to the next level of support. - Track, route, and redirect problems to correct...

  • Helpdesk Operator

    2 months ago


    India DEME Full time

    **Summary**: As a Helpdesk Operator, you will play a vital role in providing efficient and timely support to our organization's users through the ServiceNow ticketing tool. You will be responsible for managing and resolving various IT-related issues, ensuring smooth operations, and delivering excellent customer service. **Responsibilities**: Receive,...

  • Helpdesk Operator

    2 weeks ago


    India DEME Full time

    Summary:As a Helpdesk Operator, you will play a vital role in providing efficient and timely support to our organization's users through the ServiceNow ticketing tool. You will be responsible for managing and resolving various IT-related issues, ensuring smooth operations, and delivering excellent customer service.Responsibilities:Receive, prioritize, and...


  • India BOT VFX Full time

    Posted Date 27 Nov 2023Location BOT VFX (India) Private Limited ChennaiDepartment ITPositions 1POSITION SUMMARY:POSITION RESPONSIBILITY Provide firstlevel contact and convey resolutions to enduser issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources. Walk endusers through...

  • IT Support Engineer

    4 weeks ago


    india EMAPTA Full time

    Job Description Our client, Re-Leased, pioneers cloud-based property management solutions tailored for commercial real estate. Their cutting-edge software streamlines essential tasks such as accounting, tenant communication, property inspections, and lease administration. With a mission to empower property professionals, Re-Leased accelerates daily...


  • India Parvana Full time

    Job Description About our client: Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have...


  • India Ladybird Web Solution Pvt Ltd Full time

    Job Description Overview We are looking for professionals who want to work for a support team. If you're a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we're looking for You will work on Faveo HelpdeskSo, are you ready?Who are we looking for?...


  • India Excis Compliance ltd Full time

    Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...


  • india Parvana Full time

    Job Description About our client: Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have...


  • india Cyitechsearch Full time

    About the job : Job Summary{{:}} As a Network Operations Center Engineer, you will be responsible for providing advanced technical support and troubleshooting for network infrastructure and guest-facing systems within the hospitality industry. You will handle daily operations, advanced equipment troubleshooting, network setups, tech dispatches, PMS...


  • India CloudPSO Inc Full time

    Job Description Job Description:As an Infrastructure Engineer, you will be responsible for managing and maintaining the organization's IT infrastructure. This includes Active Directory (AD), firewall management, web server administration, PC support, and helpdesk services. Expertise in AWS infrastructure management is highly required.Job Location: Islamabad...