Helpdesk Operator

7 months ago


India DEME Full time

**Summary**:
As a Helpdesk Operator, you will play a vital role in providing efficient and timely support to our organization's users through the ServiceNow ticketing tool. You will be responsible for managing and resolving various IT-related issues, ensuring smooth operations, and delivering excellent customer service.

**Responsibilities**:
Receive, prioritize, and assign tickets generated by users via the ServiceNow ticketing tool.- Monitor ticket queues and ensure tickets are handled promptly according to defined SLAs.- Update ticket status, track progress, and ensure proper closure with detailed resolution notes- Provide first-level technical support and troubleshooting assistance to end-users.- Resolve common IT-related issues, including software, hardware, network, and access problems.- Escalate complex issues to the appropriate teams and ensure timely resolution.- Deliver exceptional customer service, ensuring users' needs and concerns are addressed promptly and professionally.- Communicate with users in a clear and courteous manner, providing updates on ticket progress and issue resolution.- Maintain accurate records of all ticket activities, including ticket details, user interactions, and resolutions.- Update the knowledge base with solutions to recurring issues, enabling faster problem resolution.- Identify areas of improvement in the ticketing process and recommend enhancements to streamline workflows.- Participate in team meetings to share insights and contribute to process optimization.

**Profile**:
Bachelors Degree in IT; or additional technical training are a plus.- Proven experience as a Helpdesk Operator or in a similar IT support role.- Proficiency in using the ServiceNow ticketing tool or other IT service management platforms.- Solid understanding of IT systems, hardware, software, and network troubleshooting.- Strong problem-solving skills with a focus on issue resolution and user satisfaction.- Excellent communication and interpersonal skills to interact effectively with end-users and team members.- Ability to handle multiple tasks simultaneously, prioritize work, and meet deadlines.- Attention to detail and a proactive approach to addressing user concerns.

**Offer**:
An extensive mobility program for a healthy work-life balance- A permanent training track which allows you to develop yourself personally and professionally- A stimulating, innovative workplace with numerous growth opportunities- A people-oriented environment with an interactive health program and a focus on employee wellbeing



  • india Programmers.io Full time

    Job Overview for the position of Helpdesk Support Engineer/IT Helpdesk EngineerWe are looking for a skilled and proactive Helpdesk Engineer to join our IT support team in Hyderabad and Jaipur. The ideal candidate will possess strong technical skills, a problem-solving mindset, and a dedication to delivering high-quality support to our users. You will be...

  • IT Helpdesk Associate

    3 weeks ago


    india HARCEPT IT Services Pvt. Ltd. Full time

    IT Helpdesk Associate About Our Company Harcept provides a wide variety of IT services to small & mid-sized business, although the company itself is a young operation. Our primary focus has always been to offer the same centralized support capabilities that every large corporation has at a fraction of the cost to our customers. Ultimately, we pride...

  • Operator - Helpdesk

    7 months ago


    India EFS Facilities Services India Full time

    Consistently and efficiently manage FM workflow processes - Pro-actively coordinate resource needs - Manage and co-ordinate the data for PPM’s and reactive schedules - Accurate updating and maintenance of the CAFM system - Comply with all processes and procedures


  • India Relay Human Cloud India Full time

    About Relay Human Cloud India: We are a dynamic and collaborative company that helps top US-based companies expand their teams internationally. Our operations span the US, India, Honduras, and Mexico, with plans to expand into additional countries soon.Our core focus is on enabling companies to connect with the best international talent across various areas,...


  • India L&T Technology Services Full time

    Role: Helpdesk Analyst- L3 Job location – Mahape, Mumbai Sense ID: 496026 Qualifications/Skills Role- Helpdesk Analyst -L3 who shall be responsible for resolving day to day ICT Infrastructure related incidents for local & remote locations Experience: o 10-15 years of experience handling Maintenance support of Application & ICT Infra...


  • India Novotech Full time

    **Brief Position Description**: The Project Finance Assistant is primarily responsible for oversight of the Project Finance helpdesk, assisting with any Project Manager financial support and assisting as a point of contact between clients, finance, and Project Managers to ensure effective management of budgets and contracts. **Minimum Qualifications &...


  • india Relay Human Cloud India Full time

    About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best...


  • india Relay Human Cloud India Full time

    About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best...


  • india Relay Human Cloud India Full time

    About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best...

  • Senior Manager

    2 months ago


    india Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...


  • India Relay Human Cloud India Full time

    About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best...


  • India Boxly Full time

    We are looking for a highly organized Customer Success Operations Assistant to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes.You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...


  • India Boxly Full time

    We are looking for a highly organized  Customer Success Operations Assistant to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes. You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...


  • India Boxly Full time

    We are looking for a highly organized  Customer Success Operations Assistant to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes. You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...

  • IT Helpdesk Intern

    3 weeks ago


    India Pluralsight Full time

    Job Description: Pluralsight is looking for university students to join our inaugural internship program in India! This is a paid 6 month internship position from January - June 2025 reserved for current final year university students expected to graduate in 2025. As an intern, you'll get to: - Join a dynamic team and collaborate with peers on impactful...


  • india Boxly Full time

    We are looking for a highly organized Customer Success Operations Assistant  to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes. You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...


  • India Walr Full time

    **About Walr**: Founded in 2020, Walr provides the market’s most customizable and unified data creation solutions to power all elements of quantitative research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. Dedication is our mantra, as we...


  • India Sierra-Cedar Full time

    **Position **:PeopleSoft Application Support** **Experience : 4+ Years** **Location : Hyderabad** **Responsibilities**: The PeopleSoft Application Support Specialist is responsible for taking care of Application Support operations activities within Cloud Managed Services to support multiple clients hosted by Cloud Managed Services. The work includes...

  • Administrator

    3 weeks ago


    india Wipro Full time

    WALK-IN DRIVE DATE : 12TH NOV TIMINGS : 10:30 AM TO 12 PM VENUE : WIPRO TECHNOLOGIES LTD. Phase 2, Rajiv Gandhi Infotech Park, Hinjewadi, 411057 LOCATIONS(hiring for) : Pune and HYDERABAD Service Desk Analyst (Fresher and experienced) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems,...


  • india Wipro Full time

    WALK-IN DRIVE DATE : 12TH NOV TIMINGS : 10:30 AM TO 12 PM VENUE : WIPRO TECHNOLOGIES LTD. Phase 2, Rajiv Gandhi Infotech Park, Hinjewadi, 411057 LOCATIONS(hiring for) : Pune and HYDERABAD Service Desk Analyst (Fresher and experienced) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems,...