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Helpesk Support Engineer

2 months ago

India Relay Human Cloud India Full time

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent.

Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices.

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Engineer to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

  • Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
  • Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
  • Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
  • Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
  • Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
  • Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
  • Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

  • Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
  • Technical Skills:
  • Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
  • Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
  • Familiarity with helpdesk ticketing tools and remote desktop support.
  • Soft Skills:
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Experience: 1-2 years in a helpdesk or IT support role.

Why Join Relay Human Cloud?

  • Opportunities to work with global clients
  • Dynamic and collaborative work environment
  • Excellent work-life balance: 5-day workweek ⚖️
  • Comprehensive health & accident insurance
  • Generous paid time off and holidays ️
  • Complimentary lunches / dinners ️
  • Quarterly, Semi-Annual & Annual recognition, rewards and giveaways
  • Employee development programs: Communication, Soft skills, and more
  • Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations
  • Excellent Employee Referral Programme

We offer a dynamic work environment, opportunities for professional growth, and the chance to be part of a global company making a significant impact. Join us in shaping the future of global talent acquisition.