Technical support engineer

3 weeks ago

India Fluidata Analytics Full time

Role – Technical Support Engineer 

Experience – Minimum 6 months 

Job Location – Remote 

About Fluidata: 

Fluidata Analytics is a modern data and analytics consultancy firm. Our team of experts provides end-to-end data engineering and analytics services to clients by using cutting-edge data technology and methodologies. 

 

About the role  

As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further. 

 

Minimum Qualifications 

* Proficiency in SQL and database knowledge 

* Strong analytical and problem-solving skills. 

* Excellent communication skills with the ability to explain technical concepts to non-technical individuals. 

* Excellent communication skills in English. 

 

Preferred Qualifications 

* Experience with Python and AWS services is a plus. 

* Previous experience in a technical support role, preferably in a software or SaaS environment. 

* A proactive attitude and a commitment to delivering exceptional customer service. 

* Excellent communication skills in English. 

 

Responsibilities 

* Respond promptly and efficiently to customer inquiries, a provide technical assistance and troubleshooting support via various channels (email, phone). 

* Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. 

* Collaborate with our development team to escalate and resolve complex technical problems. 

* Document customer interactions and contribute to our knowledge base for continuous improvement. 

* Stay up to date with our software updates and new features to effectively support our clients. 


What we offer 

*Working with interesting and innovative clients.   

*Daily collaboration and guidance from the founding team.    

*Competitive compensation packages that reward high performance.   

*Exciting career growth paths towards management leadership and a supportive culture that facilitates continuous learning.   

*Collaborative team-based environment.  

*Best-in-class team of consultants to work alongside you. 

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