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Software Support Assistant
4 months ago
About our client:
Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.
What you will be doing:
- Revise and generate product documentation, including user guides.
- Convert technical solutions into clear, easy-to-understand posts that can be shared with users.
- Handle customer calls, offering expert guidance and advice.
- Assist with customer tickets and conduct investigations.
- Contribute to helpdesk administration tasks.
- Aid in the cleanup of helpdesk master data.
- Diploma in IT / Computer science or other relevant qualification would be an advantage.
- Experience in a customer service environment would be an advantage.
- Strong problem-solving abilities with a knack for troubleshooting IT issues.
- Excellent verbal and written communication skills.
- Self-motivated and adaptable.
J104524
PS Even if you feel you don't have all the skills listed or if this spec isn't what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -
Customer service, IT Support, troubleshooting, helpdesk
