IT Support Engineer

3 weeks ago

india EMAPTA Full time
Job Description

Our client, Re-Leased, pioneers cloud-based property management solutions tailored for commercial real estate. Their cutting-edge software streamlines essential tasks such as accounting, tenant communication, property inspections, and lease administration. With a mission to empower property professionals, Re-Leased accelerates daily operations, delivers valuable insights, and elevates the tenant experience. Trusted by industry leaders globally, our client's footprint spans the United Kingdom, United States, Australia, and New Zealand.

In the realm of commercial property management, Tom Wallace embarked on a quest for innovation. Recognizing the global need for a tailored solution, he envisioned a modern, cloud-based platform that simplifies complexities through automation. Thus, our client's journey to revolutionize commercial real estate management began.

Today, Re-Leased stands as a beacon of trust for industry trailblazers worldwide. Embracing change as a catalyst for progress, they partner with visionaries to optimize property, leases, and business operations. With a global team spanning the United Kingdom, United States, Australia, and New Zealand, our client is dedicated to shaping the future of commercial real estate. Join them in pioneering transformative solutions that redefine industry standards. Join their diverse team on a journey to redefine the landscape of commercial real estate management.

 

Job Description

As an IT Support Engineer (L2) , you will play a pivotal role in assisting our client’s global internal team by addressing their IT challenges both remotely and in person. Your responsibilities will include the day-to-day management of ICT support helpdesk tickets, ensuring that issues are promptly addressed and resolved to minimize disruptions.


Forge Your Future in Tech:
Employment Type: Full time
Shift: Day shift
Work Setup: Permanent WFH
Tech Trailblazer Duties:
  • Support our global internal team by resolving their IT challenges remotely and in person.
  • Manage ICT support helpdesk tickets on a day-to-day basis.
  • Handle ICT onboarding and offboarding of employees.
  • Order hardware and maintain asset lists.
  • Troubleshoot and maintain the hardware fleet.
  • Collaborate with the IT team on projects and continual improvement.

Core Responsibilities: ICT Support and Helpdesk

  • Manage helpdesk tickets daily: record, manage, diagnose, resolve, and escalate incidents and support tickets in our helpdesk system.
  • Support the internal team by resolving IT challenges remotely and in person.
  • Coordinate with our international team and global ICT providers to arrange and provide support globally.
  • Respond to inquiries about software and hardware problems.

Onboarding:

  • Set up systems and hardware.
  • Provide IT induction to all new starters (either in person or remotely).

Offboarding:

  • Arrange the return of hardware.
  • Follow processes for system offboarding.

Hardware and Maintenance:

  • Proficiently install, configure, troubleshoot, and maintain hardware, operating systems, system software, and management tools.
  • Order hardware.
  • Maintain asset lists.

Collaboration:

  • Work collaboratively as part of an Agile team.
  • Communicate effectively with both technical and business stakeholders.
  • Ideal Candidate: A candidate with a flexible, can-do attitude and excellent problem-solving skills.

Relationships

Internal

  • Develop and maintain excellent working relationships with all Re-Leased team members and stakeholders.

External

  • Cultivate and sustain strong relationships with Re-Leased customers and suppliers.

Requirements

Tech-Savvy Credentials:

  • Previous Microsoft 365 administration experience.
  • Experience supporting a range of cloud-based services.
  • Good understanding of network concepts and protocols.
  • Experience troubleshooting a range of hardware.
  • Apple and iOS experience (advantageous).
  • At least 3 to 5 years of relevant experience.
  • Experience in Microsoft 365 administration, including:
  • Password resets
  • Managing MFA
  • Managing and creating groups (with an understanding of potential risks and pitfalls)
  • Assigning licenses
  • Onboarding and offboarding accounts
  • Understanding of the current and emerging threat landscape and its impact on their role.
  • Experience managing a helpdesk queue.
  • Experience escalating issues when required, with the knowledge and experience to know when to do so.

Personal Attributes

  • A flexible, can-do attitude and excellent problem-solving skills.
  • Willingness to learn.
  • Drive: Our best people are passionate about our purpose. They compete to win, take action, and move at pace.
  • Resilience: Growing through adversity is what drives us. The hard work and grit bind us. Our best people fail fast, embrace change, and learn from their mistakes.
  • Self-Awareness: On a quest to develop, our best people are coachable and open to feedback. They lead with empathy and influence a great culture for our team and customers.
  • Insight: Our best people are constantly discovering, reflecting, and have a business owner mindset. They have customer and market understanding and drive a culture of growth and learning.

Benefits

Tech Perks Galore:

  • HMO coverage
  • Competitive Package
  • Permanent WFH set-up
  • Prime office location
  • Day shift schedule
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Upskilling through Emapta Academy
  • Career growth opportunities
  • Diverse and supportive work environment

Who are we?  

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience


Requirements
Tech-Savvy Credentials: Previous Microsoft 365 Administration Experience Experience supporting a range of cloud-based services Good understanding of network concepts and protocols Experience troubleshooting a range of hardware Advantageous: Apple and iOS experience At least 3 to 5 years of relevant experience Personal Attributes A flexible, can-do attitude and excellent problem-solving skills. Drive: Our best people are passionate about our purpose. They compete to win, take action, and move at pace. Resilience: Growing through adversity is what drives us. The hard work and grit bind us. Our best people fail fast, embrace change, and learn from their mistakes. Self-Awareness: On a quest to develop, our best people are coachable and open to feedback. They lead with empathy and influence a great culture for our team and customers. Insight: Our best people are constantly discovering, reflecting, and have a business owner mindset. They have customer and market understanding and drive a culture of growth and learning.

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