Helpdesk manager
3 days ago
Job Description: Key Responsibilities - • Lead the helpdesk team handling L1 and L2 queries across states. • Ensure timely resolution of tickets and adherence to SLAs. • Manage multi-channel support (email, ticketing system). • Act as SPOC for escalated issues and coordinate with product/tech teams. • Track recurring issues, prepare reports, and drive process improvements. • Build and maintain FAQs, knowledge base, and training material. • Mentor and train helpdesk executives for effective user support. • Engage with NCERT, State teams, and PMU for performance updates. Qualifications & Skills - • Bachelor’s degree in IT/Computer Science/EdTech or related field. • 8–10 years of experience in support operations, with 3+ years in a managerial role. • Strong knowledge of helpdesk tools (., Openforge, OSTicketing tool etc). • Experience in large-scale user support for education/government projects preferred. • Excellent communication and stakeholder management skills. • Strong leadership, problem-solving, and process improvement mindset.
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Team Lead
3 weeks ago
New Delhi, India Sakon Full timeJob descriptionLeadership and Supervision Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. Assist in the recruitment, training, and onboarding of new Helpdesk staff. Operational...
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IT Helpdesk
7 days ago
Delhi, Delhi, India Wingsoft Consulting LLC Full time ₹ 4,80,000 - ₹ 7,20,000 per yearJob Title: IT Helpdesk & Desktop Support ExecutiveLocation: East of Kailash, New Delhi 110065Experience: 2 to 4 YearsJob Type: Full-Time | On-siteAbout the Role:We are looking for a dedicated and skilled IT Helpdesk & Desktop Support Executive to join our growing IT team. You will be the first point of contact for all technical issues related to desktops,...
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Helpdesk Manager-Bangalore
1 week ago
Delhi, Delhi, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview: You will be responsible for leading and managing a Tier 1 HR helpdesk team for UK, Europe, or US employees, ensuring high-quality support and service delivery. Your role will involve team management, stakeholder management, contract management, and adherence to policies and procedures to maintain compliance and service levels. Key...
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E-tendering Helpdesk Support Professional
7 days ago
New Delhi, India Pioneer E Solutions Full time1-2 LPA - 1-2 years - New Delhi - Technical Helpdesk3 vacancies - B.Sc,B.Tech,BCA,MCA **Skills**: E-Tendering Helpdesk Helpdesk Management Support - Hiring for Goverment Project for Delhi- Identify Tender and read eligibility criteria with technical and financial then prepare summary and send all the member for confirmation go head.- Keeping records of...
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IT Helpdesk Executive – Voice Process
3 weeks ago
New Delhi, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
4 weeks ago
New Delhi, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale....
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Manager - HR Helpdesk
2 weeks ago
Delhi, Jaipur, Mohali, NCR, India Teleperformance (TP) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMaximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our...
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IT Helpdesk
2 weeks ago
Delhi, India DarioHealth Full timeAbout The Position **At Dario, Every Day is a New Opportunity to Make a Difference.** We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a...
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New Delhi, India PSG Global Solutions Full timeAbout PSG Global Solutions PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring...
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Helpdesk Associate
1 week ago
Delhi, India Aspire Ladders Full timeDelhi, Everywhere in India - Follow defined policies & procedures - Document problems in the company system - Resolves technical issues forwarded by other team members - Maintains/builds relationships with other groups that impact the technical aspect for phone support **Required Skills**: - Time management skills - Knowledge of job associated database,...