Helpdesk Manager-Bangalore

2 days ago

Delhi, Delhi, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview: You will be responsible for leading and managing a Tier 1 HR helpdesk team for UK, Europe, or US employees, ensuring high-quality support and service delivery. Your role will involve team management, stakeholder management, contract management, and adherence to policies and procedures to maintain compliance and service levels. Key Responsibilities: - Lead and manage teams providing Tier HR helpdesk support to employees, line managers, vendors, and 3rd parties - Ensure appropriate staffing levels and succession planning - Manage financial aspects and contracts related to the engagement - Uphold policies and procedures to maintain zero noncompliance - Monitor and ensure consistent service levels are met - Drive awareness and adherence to data privacy requirements - Improve quality results by following standards and recommending procedures - Manage expectations from client stakeholders and internal leadership - Present data in internal and client governance forums - Foster a culture of high performance, continuous improvement, and team motivation - Gather insights on seasonal volume spikes, forecast, and arrange staffing accordingly Qualifications Required: - Graduate in any discipline - Basic computer knowledge required (MS-Office Applications) - Proven ability to adapt to new tools with a logical approach Company Details: (Omit as there are no additional details mentioned in the job description),

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