Team Lead
3 weeks ago
Job descriptionLeadership and Supervision Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. Assist in the recruitment, training, and onboarding of new Helpdesk staff. Operational Oversight & Customer support Monitor daily Helpdesk operations, including ticket resolution times, service levels, and customer satisfaction metrics. Ensure that support requests are logged, prioritized, and resolved in a timely and effective manner. o Implement and enforce HelpDesk procedures and best practices to improve efficiency and service quality. Handle escalated support requests and complex issues that require advanced technical knowledge or exceptional customer service skills. o Attending client meetings and sharing insights to improve overall performance Process Improvement: o Analyze HelpDesk performance data to identify trends, areas for improvement, and opportunities for process optimization o Develop and implement strategies to enhance HelpDesk operations, including the creation of knowledge base articles and self-help resources. Technical Support Maintain up-to-date knowledge of company systems, software, and Mobile devices to provide accurate and timely support. Troubleshoot and resolve technical issues related to Mobile Device, software, network connectivity, and ticketing systems. Qualifications Bachelors degree or a related field (or equivalent work experience). Proven experience in a HelpDesk or technical support role, with at least 2-4 years in a supervisory or team lead position. Strong technical knowledge, with experience in troubleshooting and problem-solving. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency with HelpDesk ticketing systems . Working Conditions Full-time position, with 24/7 shift Occasional after-hours support or on-call duties may be required
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Team Lead
3 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
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Team Lead
3 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
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Team Lead
6 days ago
New Delhi, India Valkyrie People Consulting Full timePosition: Team Lead – Remote RecruiterLocation: Remote (Work from Home)Company: Valkyrie People ConsultingEmployment Type: Full-timeAbout Us:Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...
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Team Lead
6 days ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!!We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
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Lead - Account Management
4 weeks ago
New Delhi, India Team Pumpkin Full timeROLE OVERVIEW As theLead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
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Team Lead
2 weeks ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...
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Team Lead
1 week ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We're a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you're passionate about leading teams, staying on top of regulatory...
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Team Lead
2 weeks ago
New Delhi, India GrayQuest Full timeCompany Description GrayQuest is India's leading education-focused fintech company providing innovative SAAS, payment, and BNPL solutions for educational institutions. Our flagship offering allows students and parents to pay education fees in affordable monthly installments at no extra cost, while availing additional benefits like insurance. Currently,...
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Team Lead
6 days ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...
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Team Lead
2 days ago
New Delhi, India Webknot Technologies Full timeJob Title: Team LeadExperience: 6–8 YearsEmployment Type: Full-Time (On-site)Location: BangaloreAbout the Role:We are looking for an experienced Engineering Manager with strong technical expertise and excellent client-facing skills. The ideal candidate will have a background in a service-based organization, experience leading technical teams, and the...
