Service Desk Manager

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Service Desk Manager (SDM) Language : Proficient in English (Read + Write + Speak) mandatory andEquivalent test of spoken and written and technical IT specific knowledge in both and EnglishRole purpose :- The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered.- Owner of key measurements, Service Levels,...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

HGPA ClassesThis is a full-time on-site role for a Front Desk Staff at HGPA in Pune. The role involves handling all front desk duties, including greeting and assisting guests, answering phone calls, managing appointments, and providing excellent customer service.QualificationsExcellent communication and interpersonal skillsProficiency in Microsoft Office...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

Role**:Service Desk** Experience: 1-2 Years Salary Upto 3.5Lpa Location: Pune **Job Description**: - Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory,...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

TCS hiring!!Role: Service Desk AnalystLocation: PuneExperience: 3-8Immediate joiners preferredMust Have:Act as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue...

TCS hiring!! Role: Service Desk Analyst Location: Pune Experience: 3-8 Immediate joiners preferred Must Have: Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi...

Job Profile Name - Service Desk Executive - Experience Required - 2- 4 years - Skills Required - Citrix, service desk, office 365 - Work Location - Pune - Position Required - 5 - Detail Job Description - Job description - Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views...

**Required Experience** **Global Service Desk - 9-15 Years** **Location: Pune( WFO)** **Qualifications and Educational Requirement** - 7+ years of progressive/management work experience in the global technology industry. - Experience in managing teams of 15+ members. - Prior experience in a supervisory/management role within a service desk environment. -...

Role - Service Desk - Experience - 4+yrs - Location - Pune - Work mode - WFO - Requirements - 4+ years of experience in service desk & enterprise desk support, Windows 7 and 10 proficiency, O365, Active Directory, Antivirus, Network troubleshooting should have either TM/ SME / Shift lead exp. Interested can call or whatsapp Nishi Singh 7905661467 **Job...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...