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Pune, India Wipro Technologies Ltd Full timeApply Service Desk Analyst, Wipro Technologies Ltd in Pune for 1 - 4 year of Experience on TimesJobs.com
Service Desk Analyst
2 months ago
TCS hiring
Role: Service Desk Analyst
Location: Pune
Experience: 3-8
Immediate joiners preferred
Must Have:
Act as Single point of contact as Customer Global Service Desk
A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
Create / Update KBA, SOP
Service Desk Analysts must resolve technical issues remotely.
For certain common problems, such as installation and configuration problems, they provide users technical documentation
