Desktop Support

3 weeks ago

bangalore, India Granicus Full time
The Company  Serving the People Who Serve the People  Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the , , Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do . Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind

Desktop Support – Tier 1

What You'll Do: Submit fully documented customer issues into a ticket management system  Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue  Dispatch an incident to the appropriate tier 2 support group when first call resolution is not possible  Understand and assist with all internal and external escalations  Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery  Troubleshoot and resolve software, hardware, and audio-visual issues for corporate environment  Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, Teams, etc.  Develop and maintain knowledge base  Other duties as assigned by the IT Manager 

Who You Are:

You possess problem solving and communications skills  You have an understanding of Windows and/or Mac Operating Systems  You demonstrate excellent communication skills – both written and verbal  You possess the ability to perform both onsite and remote support for end users  You are self-motivated with a desire to expand your knowledge base  You are a fast learner and highly adaptable, able to work in stressful situations under deadlines  You demonstrate a clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust  You are self-motivated, proactive attitude 

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

  • IT Desktop Support

    4 days ago

    bangalore, India The Nielsen Company Full time

    Nielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled IT Desktop and Systems Support Specialist with 2-4 years of experience to join our team in India. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a...

  • Desktop Support Engineer

    2 months ago

    bangalore, India Taurus Hard Soft Solutions Pvt Ltd Full time

    / Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, WinRar, as per Customers software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs / Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER / Configuration of printers, data...

  • Desktop Support Engineer

    1 week ago

    bangalore, India Intopz Technologies Full time

    Company Description Intopz Technologies is a leading technology IT support services and solutions company based in Bengaluru. We specialize in providing quality solutions that cover the entire spectrum of business models in the professional IT staffing industry. Role Description This is a full-time on-site role for a Desktop Support Engineer. The Desktop...

  • Desktop Support Engineer

    12 hours ago

    bangalore, India Quess Corp Limited Full time

    Career Level 12 Salary Max 26000 Ctc. Location - Bangalore Skill Desktop Support Engineer Shift Rotational WFO Yes Job Description Skill: Desktop Management Roles & Responsibilities: Need to support for technical troubleshooting, change requests, and incident management for the customer's Microsoft Managed Desktop environment. Joining Date:...

  • Desktop Support Engineer

    12 hours ago

    bangalore, India Sanctum Technologies Full time

    Exp: 0-3 years; Requirement Details. Job Description The Desktop Support Specialist images, installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to windows and Mac based systems. The position recommends and schedules repairs and provide end users support for all LAN- based applications. He/she installs...

  • Desktop Support Specialist

    4 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • Desktop Support Engineer

    2 months ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Desktop Support Engineer

    3 weeks ago

    bangalore, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...

  • Desktop Support Engineer

    3 weeks ago

    bangalore, India Computacenter Full time

    Dear Applicant,Greetings from Computacenter!We at Computacenter have few opportunities for Desktop Support Engineer interested candidates please send your updated resume to Pavan ( )Below are the details for the above opportunity.Experience: 1 to 3 yearsLocation: Bangalore (Work from Office)Notice Period: Immediate - 30 days.Skills required: Desktop...

  • Desktop Support Specialist

    4 weeks ago

    bangalore, India Marlabs Software Pvt Ltd Full time

    Marlabs is seeking a highly skilled Desktop Support Specialist to join our dynamic IT team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support for our desktop systems, software, hardware, and peripherals. You will work closely with end-users to resolve technical issues, perform system upgrades and...

  • IT Desktop Support

    12 hours ago

    bangalore, India ScaleneWorks Full time

    Job DescriptionIT Desktop Supportwill provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end user problems, which may range from...

  • Desktop Support Engineer

    1 month ago

    bangalore, India Computacenter Full time

    Dear Applicant, Greetings from Computacenter! We at Computacenter have few opportunities for Desktop Support Engineer interested candidates please send your updated resume to Pavan ( ) Below are the details for the above opportunity. Experience: 1 to 3 years Location: Bangalore (Work from Office) Notice Period: Immediate - 30 days. Skills required: Desktop...

  • Desktop Support Engineer

    12 hours ago

    bangalore, India Talent Hunt 4u Full time

    Profile: Desktop Support Engineer Experience: 06 months and above Location: Bangalore Notice Period: Preferred immediate joiners Note: Candidates must have Excellent Kannada & communication skills. JOB Descriptions: 1. Candidate should have experience in the installation & configuring Desktops, Application, Network related issue . 2. Should have...

  • Desktop Support Engineer Trainee

    1 week ago

    bangalore, India Xencia Technology Solutions Full time

    Job Title: Desktop Support Engineer Trainee Location: Bangalore Job Title: Full -Time Exp: 6 months – 1 year Job Summary: We are seeking a skilled Desktop Support Engineer to join our IT team. The ideal candidate will provide technical assistance and support to end-users for hardware, software, and network-related issues. This role involves...

  • Desktop Support Engineer

    12 hours ago

    bangalore, India Hi Tech Informatics Pvt Ltd Full time

    We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear...

  • Desktop Support Engineer

    1 month ago

    Bangalore, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role : We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team. You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    1 month ago

    Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • Desktop Support Engineer

    3 weeks ago

    Bangalore, India Conquest Technology Solutions Pvt Ltd Full time

    About the Role : We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team. You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...

  • L1 Desktop Support Engineer

    4 weeks ago

    bangalore, India Excis Compliance ltd Full time

    The Band 1 – Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...