IT Desktop Support

4 days ago

bangalore, India The Nielsen Company Full time
Nielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled IT Desktop and Systems Support Specialist with 2-4 years of experience to join our team in India. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a strong background in desktop support, system administration, and collaboration with cybersecurity teams

Job Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux). Strong troubleshooting skills for both hardware and software issues. Familiarity with Windows and macOS operating systems. Experience collaborating with cybersecurity teams on security initiatives. Knowledge of network fundamentals and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (, CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.

Job Responsbilities

Desktop Support: Windows and MacOS laptops preparation with the Nielsen Standard Global Image Provide end-user support for both Windows and MacOS environments. Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..) Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events Troubleshoot and resolve hardware and software issues on desktop systems. Install, configure, and maintain desktop applications. System Administration: Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation. Assist in system administration tasks, including user account management and system updates. Collaborate with the IT team to implement and maintain server infrastructure. Cybersecurity Collaboration: Work closely with the cybersecurity team to implement security best practices. Assist in monitoring and responding to security incidents. Printer and Network Troubleshooting: Diagnose and resolve issues related to printers, network connectivity, and other peripherals. Collaborate with network administrators to ensure smooth operation of the company's network. User Support and Soft Skills: Provide excellent customer service to end-users with a focus on effective communication and problem-solving. Conduct user training sessions to enhance overall digital literacy. Document and communicate technical solutions in a user-friendly manner.

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