Current jobs related to IT Desktop Support - bangalore - ScaleneWorks

  • Desktop Support Engineer

    3 weeks ago

    bangalore, India CSK Information Technology Pvt. Ltd. Full time

    Role DescriptionThis is a full-time Desktop Support Engineer role at CSK Information Technology Pvt. Ltd. located in Bengaluru, with flexibility for some remote work. The Desktop Support Engineer will be responsible for providing technical support, troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the...

  • Desktop Support Specialist

    4 days ago

    bangalore, India Tata Consultancy Services Full time

    Desktop Support SpecialistExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...

  • Desktop Support Specialist

    6 days ago

    bangalore, India Tata Consultancy Services Full time

    Desktop Support SpecialistExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...

  • Asset Management with Desktop Support

    2 weeks ago

    bangalore, India CSK Information Technology Pvt. Ltd. Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for an Asset Management with Desktop Support position located in Bengaluru. In this role, you will be responsible for managing and maintaining IT assets, providing technical support for desktop systems, troubleshooting hardware and software issues, and...

  • Desktop Support Lead

    3 days ago

    bangalore, India Outcomes® Full time

    The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, softphones,...

  • Desktop Support Specialist

    7 days ago

    bangalore, India Tata Consultancy Services Full time

    Desktop Support Admin Experience: 6 - 12 Years Location: Bangalore Job Description Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents Troubleshooting...

  • Desktop Support Specialist

    3 days ago

    bangalore, India Tata Consultancy Services Full time

    Desktop Support AdminExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...

  • Desktop Support Specialist

    3 days ago

    bangalore, India Tata Consultancy Services Full time

    Desktop Support Specialist Experience: 6 - 12 Years Location: Bangalore Job Description Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents...

  • Desktop Support Lead

    3 weeks ago

    bangalore, India Outcomes® Full time

    The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, softphones,...

  • Desktop Support with Asset Management

    6 days ago

    bangalore, India CSK Information Technology Pvt. Ltd. Full time

    Company DescriptionCSK Information Technology is leading IT service Provider company PAN India.Role DescriptionThis is a full-time on-site role for an Asset Management with Desktop Support position in Bangalore. The role involves managing assets, providing desktop support, and ensuring the smooth operation of IT systems and equipment.Candidate with expected...

  • Desktop Support Lead

    2 weeks ago

    Bangalore, India Outcomes® Full time

    The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers,...

  • Desktop Support Lead

    3 days ago

    bangalore, India Outcomes® Full time

    The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, softphones,...

  • Desktop Support Lead

    3 weeks ago

    Bangalore City, India Outcomes® Full time

    The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, softphones,...

  • Desktop Support with Asset Management

    7 days ago

    bangalore, India CSK Information Technology Pvt. Ltd. Full time

    Company Description CSK Information Technology is leading IT service Provider company PAN India. Role Description This is a full-time on-site role for an Asset Management with Desktop Support position in Bangalore. The role involves managing assets, providing desktop support, and ensuring the smooth operation of IT systems and equipment. Candidate with...

  • Desktop Administrator

    3 days ago

    bangalore, India Zensar Technologies Full time

    Skill: Desktop Admin Experience: 4 to 8 Years Location: India Job Summary We are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure...

  • Desktop Administrator

    3 weeks ago

    bangalore, India Zensar Technologies Full time

    Skill: Desktop AdminExperience: 4 to 8 YearsLocation: IndiaJob SummaryWe are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for a...

  • Desktop Administrator

    2 days ago

    bangalore, India Zensar Technologies Full time

    Skill: Desktop AdminExperience: 4 to 8 YearsLocation: IndiaJob SummaryWe are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for a...

  • Desktop Administrator

    3 days ago

    bangalore, India Zensar Technologies Full time

    Skill: Desktop AdminExperience: 4 to 8 YearsLocation: India Job SummaryWe are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for a...

  • Desktop Administrator

    1 week ago

    Bangalore City, India Zensar Technologies Full time

    Skill: Desktop AdminExperience: 4 to 8 YearsLocation: India Job SummaryWe are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for a...

  • Desktop Administrator

    1 week ago

    Bangalore City, India Zensar Technologies Full time

    Skill: Desktop AdminExperience: 4 to 8 YearsLocation: India Job SummaryWe are looking for a Desktop Administrator to provide strategic support and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for a...

IT Desktop Support

3 months ago

bangalore, India ScaleneWorks Full time

Job Description
IT Desktop Support
will provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end user problems, which may range from straightforward to more complicated technical issues. Furthermore, there are a wide range of administration duties within this role including ticket updates, customer follow-up, time tracking, weekly reporting and individual task management. Coverage includes 24x7 support for 10,000 end users in any of the 60 worldwide locations and 900 home-based workers.
Responsibilities
• Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
• MS Windows and Office software
• Mac OS X and Mac Office software
• PC, Mac and peripheral hardware (printers, monitors, keyboards)
• Tablets and other Android, iOS and windows mobile devices
• Basic network (WAN, LAN and wireless) troubleshooting
• Active Directory and Exchange administrative activities
• Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training.
• Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
• Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues.
• Ensure a high degree of customer service and adhere to all service management principles.
Job Requirements
• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude
• Demonstrable experience and fluent command of the English language
• Excellent organizational skills and ability to troubleshoot remotely.
• Minimum 3-5 years of experience in an IT support organization
• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
• Experience with researching complex issues with end user software and hardware.
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Demonstrates clear desire to be a role model in customer service and execution of IT support.
• Skills sets required: Windows 11, Mac OS environment, MS office 365 admin, application support, Service SNOW
• Basic knowledge on Azure: Modern Desktop Administrator Associate will also be suitable.