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Presales- Voice Mitel Solution Architect

2 months ago

Mumbai, India Syndrome NewEdge Full time

Presales- Voice Mitel Solution Architect

Exp- 9 + years

Job Location-Mumbai Andheri E


Job Description

  • Design/build the Hosted Cloud Contact Center such as:
  • Private Cloud: InstaCC Enghouse (CCSP) and Cisco HCS (ICCG) Platform.
  • Public cloud: Cisco WebexCC, Genesys Pure Cloud and Amazon Connect.
  • Experience in the areas of Presales, Consulting, Designing, Implementation and operation in Telecom- Unified Communication & Collaboration, Contact Center, Cloud Transformation.
  • Work closely on RFP, RFQ, Technical Bid Management, Technical Order Processing by translating customer requirements to clear solution design. Provided superior consulting to clients through effective interpersonal and presentation skills.
  • Work closely with Domain SME’s from Voice, Network, Security, to design end to end solution
  • Assessment of technical risk, compliance and MSA.
  • Designing solution in compliance with Dot, HIPAA, GDPR & PCIDSS
  • Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.