Digital Transformation Manager

2 days ago

Delhi, India Darwinbox Full time

Role:Digital Transformation - Manager/ Sr Manager (HRIT)Location:HyderabadDarwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.Key ResponsibilitiesClient Engagement : Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs.Transformation Strategy : Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.Onboarding & Adoption : Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.Success Metrics : Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.Change Management : Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.Cross-Functional Collaboration : Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.Continuous Improvement : Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.Industry Expertise : Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.QualificationsEducation : Bachelor’s degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.Experience :8+ years in customer success,

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