Key Account Manager

7 days ago

Mumbai, India Sun Pharma Full time

POSITION SUMMARY:

We are seeking a results-driven Key Account Manager (KAM) to manage and grow relationships with our major pharmacy and E-commerce accounts. The ideal candidate will be responsible for developing strategic partnerships, driving sales growth, and ensuring seamless account management for key accounts.

YOUR TASKS AND RESPONSIBILITIES:

Account Management & Business Development

  • Develop and maintain strong relationships with key Modern Trade and E-commerce accounts.
  • Drive business growth by identifying and leveraging new opportunities within existing accounts.
  • Negotiate long-term agreements and annual business plans with key clients.
  • Ensure smooth order processing, supply chain coordination, and timely product availability.

Sales & Revenue Growth

  • Achieve assigned sales targets and profitability goals for key accounts.
  • Monitor and analyse sales performance, market trends, and competitive activities to optimize strategies.
  • Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives and deliver value-added solutions to customers.

Customer Relationship Management

  • Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
  • Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
  • Address client concerns and resolve issues in a timely manner.

Market Intelligence & Reporting

  • Track competitor activities, pricing strategies, and market developments to refine business approaches.
  • Provide regular reports and insights on account performance, sales trends, and opportunities.
  • Collaborate with cross-functional teams to drive strategic initiatives.

E-comm Marketing & Visibility:

  • Develop and implement best-in-class content across Ecomm platforms
  • Lead on-app campaigns to drive impressions, CTR, ATC etc
  • Leverage platform tools for merchandising and advertising.

Reporting & Analysis:

  • Track KPIs like GMV, ROI, conversion rates, and customer feedback.
  • Prepare weekly/monthly performance reports and present insights to leadership.

WHO YOU ARE:

  • Education: MBA, Bachelors degree in Business, Pharmacy, Life Sciences, or a related field
  • Experience: 5+ years of experience in key account management (including E-commerce), sales, or business development in the pharmaceutical or healthcare industry.
  • Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape.
  • Excellent negotiation, communication, and relationship-building skills.
  • Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning.
  • Comfortable using CRM software, sales analytics tools, and Microsoft Office Suite.
  • Prior experience handling large pharmacy chains, hospital networks, or institutional accounts.
  • Knowledge of market dynamics in prescription, OTC, and generic drug segments.
  • Exposure to trade marketing and category management strategies in pharma retail.

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