Customer Support Associate – Voice

11 hours ago

Kolkata, India People Prime Worldwide Full time

Job Title: Customer Support Associate – Voice (UHG Process) Location: Kolkata Experience: 0–2 Years Employment Type: Permanent Notice Period: Immediate Joiners Only About the Company Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process) . They focus on delivering exceptional customer service , maintaining high standards of communication, and ensuring compliance in all interactions. Job Description Handle inbound and outbound member calls efficiently and professionally Provide accurate information and resolve customer queries promptly Maintain data accuracy and proper documentation as per compliance guidelines Adhere to service quality and productivity standards Exhibit strong problem-solving, communication, and multitasking skills Mandatory Skills / Requirements Excellent verbal and written communication skills Typing speed: Minimum 30 WPM with 90% accuracy SVAR Score: Minimum 60 Strong English comprehension, analytical thinking, and multitasking ability Basic computer proficiency and good business writing skills Customer-service-oriented attitude with strong interpersonal skills Should not be enrolled in any full-time course Must be comfortable working from office and in night shifts Important Note (Before Applying)

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