Customer Support Associate Voice-ecommerce Bpo

2 weeks ago

Kolkata, India 2COMs Full time

Hiring for the leading MNC in Kolkata for E-commerce Process.

Role: Customer Support Associate Voice

**Any Undergraduate/Graduate fresher /experience in customer service can apply**
- As a Customer Care Professional, you will be responsible for evaluating and analysing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.
- Build meaningful relationships through consultative questioning to ensure added value for the customer.
- Handling calls from customers requiring assistance on billing doubts and clarification.
- Provide a tailored resolution on all calls applicable based on client needs.
- Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)
- The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
- The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.
- Capable to find its own solutions in a knowledge base adhering to company policies and procedures.
- Adhere to schedules (break and attendance)
- Goal Oriented.
- Guide customers on issues based on provided guidelines.

**Requirements**:

- ** Qualification**: Any Under Graduate/ Graduate/ Post Graduate

**Work Location**: Kolkata (Work from office)

**Job Role**
- Voice
- Inbound Calls Solving Customer queries

**Shift**: Rotational Shift (24*7)
- Week Off: 6 days working (1 day rotational week off)

**Benefits**:

- Incentive + Allowances

IJP promotion can apply, transport facility one side

**Job Information**:
Salary

**200000 - 300000**
***

Work Experience

**Open for Both**
***

City

**Kolkata**
***

Country

**India**
***

State/Province

**West Bengal**
***

Industry

**BPO**
***

Zip/Postal Code

**700135

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