Customer Support Associate

4 days ago

Kolkata, West Bengal, India The Skill Hub Full time ₹ 1,53,000 - ₹ 1,63,000 per year

5Days Working: Permanent Hiring

We are currently having openings in our Voice Process (L2) 100% work from office in permanent mode.

  • Designation-
  • Customer Support Associate (L2).
  • Job Profile-

  • Have to resolute customer's query Voice Call

  • Mandatory Criteria-

  • Min HS Passed.
  • Fresher & experienced both can apply
  • Excellent verbal communication skill in English & Hindi without major MTI for Voice process
  • Customer orientation.
  • Ready to work in 24/7 Shifts
  • No planned leave for upcoming 3 months after joining
  • 5 Days working 2 days' rotational week off
  • 10 hour of the day, 9 hrs. work and 1-hour break
  • Should have a typing speed of 30WPM with 90% accuracy

Interview Structure-

  • HR round - General check. –
  • Typing Test
  • OPS round – General Check
  • Voice Versant (V4 and above)
  • PMAP

  • Client Round – Video Call

  • Payouts –

  • Salary for minimum 6 months' experience candidate – Approx 15.3k – 16k in-hand based on interview and versant score
  • Fresher- 15 k Approx in hand
  • Pick up or drop for odd shifts

  • Training Can be at night.

  • Documents Required –

  • Education Mark sheets
  • Aadhar Card
  • Pan Card
  • Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

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