US & Canada Logistics Expert (2-5 Years)

detailed job description us & canada logistics expertposition title: us & canada logistics expertlocation: mohali punjabdepartment: logistics & operationsemployment type: full-timereporting to: operations manager / client account managerrole overviewthe us & canada logistics expert will be responsible for managing end-to-end logistics operations for north american clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. this role requires strong operational knowledge of us & canadian logistics, including ace/aci customs processes, ftl/ltl shipments, and freight forwarding coordination.you will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.key responsibilities1. dispatch & daily operationsassign loads to carriers/drivers based on capacity, location, and schedule.monitor pickup and delivery timelines, ensuring on-time performance (otp 95%).maintain communication with drivers for real-time updates.record daily activities in tms and provide eod reports to clients.2. track & traceproactively track shipments (ftl, ltl, intermodal, parcel) across us & canada.contact drivers/carriers every 23 hours for status updates.provide clients with real-time visibility of their shipments.identify exceptions (delays, route changes, breakdowns) and escalate promptly.3. load planning & carrier relationsexpert knowledge of load board and arrange loads for trucksplan efficient load assignments considering cost, service levels, and regulations.build and maintain strong relationships with carriers and owner-operators.negotiate freight rates, spot rates, and accessorial charges.maintain a carrier database for recurring business.4. documentation & customs supportprepare bills of lading (bol), commercial invoices, packing lists, and pods.support us brokers with ace (automated commercial environment) entries.support canadian brokers with aci (advance commercial information) filings.ensure accurate hs codes, nafta/usmca compliance, and duty/tax calculations.maintain audit-ready documentation as per cbp (us customs) & cbsa (canada border services) requirements.5. freight forwarding coordinationcoordinate with international freight forwarders for air & ocean shipments.manage bookings, container tracking, and export/import paperwork.ensure smooth coordination between first-mile, main leg, and last-mile partners.handle exceptions such as rollovers, customs delays, and port congestion.6. customer & stakeholder supportact as the first point of contact for shippers, carriers, and customs brokers.provide 24/7 coverage (rotational/night shifts) aligned with north american time zones.resolve escalations (missed pickup, damage, misrouted cargo).provide proactive communication to clients for all key milestones.key performance indicators (kpis)on-time dispatch & delivery: 95% loads dispatched/delivered on schedule.tracking accuracy: 98% tracking updates captured in tms within sla.documentation accuracy: 99% error-free bol, invoices, and customs filings.carrier retention: maintain 90% repeat carriers for regular routes.customer satisfaction (csat): /5 rating from client feedback.issue resolution tat: 90% of escalations resolved within 1 business day.required qualifications25 years of relevant experience in us/canada logistics (dispatch, brokerage, freight forwarding, or customs).strong knowledge of ftl, ltl, intermodal, and cross-border logistics.familiarity with tms software (mcleod, rose rocket, mercurygate, truckstop, dat).understanding of ace/aci filing processes and cross-border compliance.excellent english communication skills (written & verbal).proficiency in ms excel, google workspace, and logistics systems.preferred skillsexperience with freight brokerage or 3pl operations.knowledge of usmca/nafta trade compliance.exposure to air/ocean freight forwarding documentation.ability to work night shifts to support north american business hours.why join us?opportunity to work with leading us & canadian logistics companies.gain cross-border expertise in freight, dispatch, and customs compliance.fast-track career growth with global exposure.competitive salary, shift allowance, and performance bonuses.Experience 2 - 5 Years No. of Openings 100 Education Higher Secondary, Secondary School, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree Role Logistics Expert Industry Type Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo Gender ( Male / Female ) Job Country India Type of Job Full Time (Night Shift) Work Location Type Work from Office Face interview location TDI TAJ PLAZA, SCO 522, Sector 117, Sahibzada Ajit Singh Nagar,Punjab