
IT Marketing Specialist Intern
2 days ago
Job description
Job Title
: IT Marketing Specialist.
Experience
: Fresher
Employment Type
: Full-Time
Industry
: IT Services and IT Consulting
Role Summary
We are seeking a proactive and results-oriented
IT Marketing
to manage enterprise IT software clients across their lifecycle—from onboarding and implementation to upselling and renewal. This hybrid role combines elements of
Customer Success
,
Enterprise Sales
, and
Account Management
, with ownership of both relationship and commercial outcomes.
You'll work closely with
C-level executives
, IT leaders, and cross-functional internal teams to ensure client satisfaction, drive revenue growth, and deliver measurable business value through our software solutions.
Key Responsibilities
1. Customer Success & Engagement
- Lead end-to-end onboarding and implementation planning for enterprise IT software deployments.
- Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.
- Conduct regular check-ins, product usage reviews, training sessions, and QBRs (Quarterly Business Reviews).
- Drive customer engagement and adoption strategies, ensuring clients realize product value.
- Monitor and act on usage metrics, NPS scores, and feedback.
2. Sales, Revenue & Account Growth
- Own and exceed revenue goals across assigned accounts through upsells, cross-sells, and expansions.
- Lead contract renewals with a value-focused and consultative approach.
- Work with pre-sales and product teams to deliver personalized presentations and demos.
- Identify and convert whitespace opportunities within accounts by understanding client business evolution.
3. Commercial Negotiation & Closure
- Prepare proposals, conduct pricing discussions, and negotiate contracts with enterprise clients.
- Manage end-to-end deal closure in alignment with internal finance and legal teams.
- Support the RFP/RFI process with tailored, client-specific responses.
- Ensure accurate forecasting, pipeline health, and CRM hygiene.
4. Internal Collaboration & Feedback Loop
· Collaborate with Product, Delivery, Support, and Engineering teams to resolve issues and align on expectations.
· Act as the voice of the customer internally—contribute insights to the product roadmap and go-to-market strategies.
· Share feedback to improve onboarding flows, support processes, and customer engagement best practices.
5.Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus.
- Freshers and combined experience in
Customer Success
,
Enterprise Sales
, or
Solution Consulting
for B2B software. - Proven experience managing
end-to-end sales cycles
and
renewals
for enterprise clients. - Familiarity with
SaaS platforms
, enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. - Strong commercial acumen, negotiation skills, and solution selling mindset.
- Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms.
- Excellent communication and presentation skills; ability to engage C-suite leaders.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work with enterprise clients and modern technology stacks.
- Exposure to global markets, strategic projects, and leadership development.
- A collaborative work environment with focus on growth, innovation, and continuous learning.
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