IT Marketing Specialist Intern

3 weeks ago

Coimbatore, India Trinetra Wireless Full time

Job description

Job Title
: IT Marketing Specialist.

Experience
: Fresher

Employment Type
: Full-Time

Industry
: IT Services and IT Consulting

Role Summary

We are seeking a proactive and results-oriented
IT Marketing
to manage enterprise IT software clients across their lifecycle—from onboarding and implementation to upselling and renewal. This hybrid role combines elements of
Customer Success
,
Enterprise Sales
, and
Account Management
, with ownership of both relationship and commercial outcomes.

You'll work closely with
C-level executives
, IT leaders, and cross-functional internal teams to ensure client satisfaction, drive revenue growth, and deliver measurable business value through our software solutions.

Key Responsibilities

1. Customer Success & Engagement

  • Lead end-to-end onboarding and implementation planning for enterprise IT software deployments.
  • Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.
  • Conduct regular check-ins, product usage reviews, training sessions, and QBRs (Quarterly Business Reviews).
  • Drive customer engagement and adoption strategies, ensuring clients realize product value.
  • Monitor and act on usage metrics, NPS scores, and feedback.

2. Sales, Revenue & Account Growth

  • Own and exceed revenue goals across assigned accounts through upsells, cross-sells, and expansions.
  • Lead contract renewals with a value-focused and consultative approach.
  • Work with pre-sales and product teams to deliver personalized presentations and demos.
  • Identify and convert whitespace opportunities within accounts by understanding client business evolution.

3. Commercial Negotiation & Closure

  • Prepare proposals, conduct pricing discussions, and negotiate contracts with enterprise clients.
  • Manage end-to-end deal closure in alignment with internal finance and legal teams.
  • Support the RFP/RFI process with tailored, client-specific responses.
  • Ensure accurate forecasting, pipeline health, and CRM hygiene.

4. Internal Collaboration & Feedback Loop

· Collaborate with Product, Delivery, Support, and Engineering teams to resolve issues and align on expectations.

· Act as the voice of the customer internally—contribute insights to the product roadmap and go-to-market strategies.

· Share feedback to improve onboarding flows, support processes, and customer engagement best practices.

5.Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus.
  • Freshers and combined experience in
    Customer Success
    ,
    Enterprise Sales
    , or
    Solution Consulting
    for B2B software.
  • Proven experience managing
    end-to-end sales cycles
    and
    renewals
    for enterprise clients.
  • Familiarity with
    SaaS platforms
    , enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture.
  • Strong commercial acumen, negotiation skills, and solution selling mindset.
  • Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms.
  • Excellent communication and presentation skills; ability to engage C-suite leaders.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to work with enterprise clients and modern technology stacks.
  • Exposure to global markets, strategic projects, and leadership development.
  • A collaborative work environment with focus on growth, innovation, and continuous learning.

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