ServiceNow Administrator

1 month ago

india EMAPTA Full time
Job Description

Take part in a fulfilling career journey with a prominent digital transformation consulting firm, recognized for its unwavering commitment to guiding clients through their distinctive digital paths. By addressing intricate challenges and providing cohesive solutions that seamlessly connect people, processes, and technology, our client consistently achieves tangible business outcomes that distinguish them in the industry. In the dynamic realm of digital evolution, trust is earned through demonstrated results, and our client's proven track record of successful digital transformations speaks volumes. Backed by a team of seasoned experts, innovative solutions, and a client-centric philosophy, they are steadfast in delivering exceptional outcomes. Embrace a culture that values growth, continuous learning, and development, ensuring that you realize your full potential in your career journey.


Job Description  
As a ServiceNow Administrator , you will be tasked with analyzing, designing, developing, and maintaining ServiceNow CMDB (Configuration Management Database) and service management ITIL (Information Technology Infrastructure Library) processes. Your role will require a deep understanding of CMDB and Asset Management Services, encompassing knowledge of business services and configuration item relationships
Here’s an overview of your future role:  
Employment Type: Full-time
Shift: Night Shift
Work Setup: Permanent WFH
Perks: Day 1 HMO, Above-market salary, Global exposure

What awaits you in this role?     

Responsibilities

  • Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
  • Demonstrate knowledge of CMDB and Asset Management Services, including business services and configuration item relationships.
  • Manage sprint releases and code migrations (managing update sets) in ServiceNow.
  • Establish Change Advisory Boards and identify standard change management processes.
  • Develop and enhance ITIL processes to optimize service delivery.
  • Establish platform governance to manage technical demand and ensure platform integrity.

Day to Day Activities

  • Assist with client account creation
  • Configure RBAC for users
  • Create and manage user accounts
  • Administer contracts between OpenAir and ServiceNow
  • Update knowledge base articles
  • Create and modify reports and dashboards
  • Handle service requests and improvement requests
  • Collaborate with Client Success Managers on reports

Requirements

What do you need to succeed?   

Technical Skills and Experience

  • 3+ years of experience as a ServiceNow Administrator.
  • Experience with ServiceNow San Diego version or later.
  • Strong understanding of ITIL service management best practices.
  • Solid knowledge of CMDB and Asset Management principles.

Required Standard Skills

  • Proven ability to manage sprints, releases, and update sets.
  • Experience with scripting languages (JavaScript, Jelly, UI scripting) preferred.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills, including the ability to listen and communicate well with clients.
  • Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills.
  • Self-starter, self-motivated with the ability to work with minimal supervision.
  • Excellent time management, planning, and organizational skills.
  • Creativity and ability to think outside-the-box while defining sound and practical solution.

Certifications

  • ServiceNow Certified System Administrator (CSA)
  • Additional ServiceNow certifications a plus

Benefits

Why choose us?   

  • HMO coverage upon hire
  • Competitive Package
  • Permanent WFH set-up
  • Direct exposure to international clients
  • Standard government and Emapta benefits
  • Total of 20 leaves to be used on your discretion
  • Well-equipped, modern, and accessible offices
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Up skilling: Emapta Academy

Who are we?  

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience


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