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Senior Operation executive

4 weeks ago

Kozhikode, India AROOHA HOLIDAYS Full time

Key Responsibilities:

  • Manage end-to-end visa processing for multiple countries (e.g., Schengen, USA, UK, UAE, Canada, Australia, etc.).
  • Liaise with embassies, consulates, visa application centers (e.g., VFS, BLS, TLS), and travel partners to facilitate timely processing.
  • Check and verify all documentation received from clients based on destination-specific requirements.
  • Schedule appointments, fill visa forms, and guide clients on interview processes or biometric procedures.
  • Maintain up-to-date knowledge of country-specific visa rules, timelines, fees, and documentation protocols.
  • Track visa applications and provide regular status updates to clients and internal teams.
  • Handle urgent/emergency visa cases and escalations with speed and accuracy.
  • Maintain records, checklists, and reports for all visa submissions and outcomes.
  • Train and supervise junior team members or support staff in visa processing tasks.
  • Ensure full compliance with immigration laws and maintain data confidentiality.

Required Skills & Qualifications:

  • Graduate degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
  • Minimum 2-4 years of hands-on experience in international visa processing (individual and group).
  • Strong knowledge of embassy procedures, appointment systems, and visa centers like VFS, BLS, TLS, etc.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement

Work Location: In person