
Senior Operation executive
1 week ago
Key Responsibilities:
- Manage end-to-end visa processing for multiple countries (e.g., Schengen, USA, UK, UAE, Canada, Australia, etc.).
- Liaise with embassies, consulates, visa application centers (e.g., VFS, BLS, TLS), and travel partners to facilitate timely processing.
- Check and verify all documentation received from clients based on destination-specific requirements.
- Schedule appointments, fill visa forms, and guide clients on interview processes or biometric procedures.
- Maintain up-to-date knowledge of country-specific visa rules, timelines, fees, and documentation protocols.
- Track visa applications and provide regular status updates to clients and internal teams.
- Handle urgent/emergency visa cases and escalations with speed and accuracy.
- Maintain records, checklists, and reports for all visa submissions and outcomes.
- Train and supervise junior team members or support staff in visa processing tasks.
- Ensure full compliance with immigration laws and maintain data confidentiality.
Required Skills & Qualifications:
- Graduate degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Minimum 2-4 years of hands-on experience in international visa processing (individual and group).
- Strong knowledge of embassy procedures, appointment systems, and visa centers like VFS, BLS, TLS, etc.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
Work Location: In person
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