Operation Head

8 hours ago

Kozhikode, Kerala, India Imtibish Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Purpose:

The Operation Head will oversee all operations of the wellness retreat, ensuring smooth coordination between wellness services, guest care, and hospitality departments. This role requires a seasoned leader with strong luxury property experience, solid Front Office background, and the ability to deliver premium guest experiences.

Key Responsibilities:

  • Manage day-to-day operations across all departments (Wellness, Front Office, Housekeeping, Food & Beverages, Maintenance, etc.).
  • Ensure excellence in guest relations and Front Office operations—VIP handling, guest personalization, and smooth arrivals/departures.
  • Coordinate with wellness doctors, consultants, and trainers for effective execution of wellness programs and retreats.
  • Maintain premium service standards through SOPs, guest feedback, and quality checks.
  • Collaborate with senior management on budgeting, revenue optimization, and cost control.
  • Lead staff training on luxury hospitality standards, grooming, and guest service etiquette.
  • Monitor compliance with health, hygiene, and safety standards.
  • Implement global best practices in wellness hospitality for continuous improvement.

Key Skills & Competencies:

  • Proven leadership in premium hospitality properties (luxury hotels, resorts, or wellness retreats).
  • Strong expertise in Front Office and guest management.
  • Excellent communication, organizational, and problem-solving skills.
  • Knowledge of wellness-focused operations and guest personalization.
  • Financial acumen to manage budgets and optimize resources.

Qualification:

  • Bachelor's or Master's degree in Hotel Management / Hospitality / Wellness.
  • Additional certifications in hospitality or leadership preferred.

Experience:

  • 10+ years in hospitality/wellness operations.
  • Minimum 3 years in Front Office operations.
  • Minimum 5 years in senior operational leadership.
  • Mandatory: Prior experience in premium properties (luxury hotel, resort, or wellness retreat).

Job Types: Full-time, Permanent

Pay: ₹60, ₹100,000.00 per month

Benefits:

  • Food provided
  • Paid time off

Work Location: In person

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